At ZOOD, we’ve reimagined our approach to debt collection by moving away from traditional, resource-heavy methods. Instead, we’ve implemented an AI-driven robo call system—designed to boost efficiency, scale, and customer experience.
 
From Manual Calls to Intelligent Automation
Here’s how we’ve upgraded our process:
✅ AI-Powered Robo Calls: Automated outbound calls now cover over 60% of our customer base
✅ Personalized Voice Scripts: More than 10 unique scripts and voice variations for tailored interactions
✅ Risk-Based Segmentation: Customers automatically classified into High, Medium, and Low-risk groups
Extending Innovation to Inbound Calls
We’re also piloting AI-driven inbound support, enabling faster, more efficient responses when customers initiate contact—ensuring seamless, 24/7 service.
 
Continuous Learning with Call Analytics
All calls are recorded, transcribed, and analyzed
Script performance is monitored and refined regularly
Insights help us optimize engagement and conversion
Smarter Strategies by Segment
High-Risk: Prioritized calls and personalized escalation
Medium-Risk: Balanced automation with strategic human touchpoints
Low-Risk: Efficient reminders and soft nudges

𝐓𝐡𝐞 𝐑𝐞𝐬𝐮𝐥𝐭𝐬? 🚀
📉 30% fewer human resources required
📈 Improved recovery rates and customer engagement
🔁 Scalable and consistent communication across all risk levels
At ZOOD, we believe that AI isn’t just about automation—it’s about smarter, more customer-centric communication at scale. Our goal is to set a new standard for intelligent, efficient, and ethical debt collection in the digital era.