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FAQ

Here you can find all the material you need to know about ZOOD. Please select the section you wish to explore.

  • Where will I be able to use my card?
    You can use your ZOOD Card online at our partner stores' apps or websites. Shop, head to checkout, and use your card details copied from the ZOOD app.
  • How can I apply for a ZOOD Card?
    To apply for ZOOD Card, join our Waitlist by filling out your name, email, and phone number. Once you fill up the form, you will receive a confirmation email detailing the next steps. Hint: The more you shop and pay your installments on time on ZOOD app, the greater your chances of moving up the waitlist.
  • What's the benefit of getting a ZOOD Card?
    With ZOOD Card, you can shop to your heart's content and pay your bill in easy monthly installments that fit your budget. And the best part? You always stay on top of your finances! No more worries about bank-issued EMI freezes. Plus, you'll get instant approvals and exclusive cashbacks and discounts with every purchase. With ZOOD Card, your money stays free, and shopping stays fun.
  • How is it better than other bank cards?
    Most bank cards "freeze" part of your funds (equal to the value of the purchase) when you opt for EMI payments. This means you can't use that money until you pay back. Inconvenient, right? With ZOOD Card, we don’t play that game. At the time of purchase, we will only deduct the first installment amount upfront without freezing any account balance. After this, we take care of the monthly deductions, which happen automatically so you can relax. Plus, timely payments boost your credit limit enabling you to shop more! Simple, transparent, and just better – that’s how ZOOD Card works.
  • What is ZOOD Card?
    ZOOD Card is a "buy now, pay later" card powered by Mastercard that allows you to split your online purchases into equal monthly installments, helping you manage your spending and shop confidently.
  • When will I get my ZOOD Card?
    Once you've joined our waiting list and gone through the necessary approval process, you will be notified regarding the availability and issuance of your ZOOD Card. At the start we will offer a virtual card to a select group of users. The card will appear in their ZOOD application account.
  • What is the ZOOD Content Factory service?
    The ZOOD Content Factory is, an innovative platform designed to help merchants create high quality content for their products. Backed by a team of experienced content creators. This innovative platform enables merchants toeasily and efficiently create compelling and informative product descriptions and images that help attract more customers and increase sales.
  • What percentage will be withheld when selling through ZoodPay in the store?
    Tariffs within the ZoodPay Offline service: Fashion - 12% Children's goods - 12% Toys, Strollers and car seats – 10% Sports and active recreation - 12% Home goods - 12% Security and Surveillance - 8% Animal feed - 10% Services for animals - 12% Beauty and Health - 12% Beauty salons, Gyms, Dentistry, SPA centers - 15% Pharmacies - 8% Laboratories, Medical centers - 10% Auto - 12% Jewelry and Watches - 15% Books, Stationery, Board games - 12% Gifts - 12% FMCG - 8% Cafes and Restaurants – 15% Entertainment - 15% Tourism - 8% Education - 15% Electronics - 8%
  • What is an API and how will it help your online business grow?
    An API, or Application Programming Interface, is the interface, or set of rules and protocols, that enables communication and interaction between two software applications. In the context of ZOOD and its partners, the API facilitates communication between the partner's website or application and ZOOD's server. How do APIs function? APIs typically operate within a client-server architecture. The client's application initiates a request, and the server application responds with the requested data or performs the requested action. What are API integrations? API integrations involve the seamless integration of software components to enable automatic data synchronization and functionality between different applications. For instance, API integrations can be used to sync photos from a mobile device's gallery to a cloud storage service or automatically update the time and date on a laptop based on the current time zone. Organizations often utilize API integrations to automate various system functions efficiently. APIs are made available to authorized third-party developers to facilitate business partnerships and enable them to access and utilize the functionality of an application or service. They act as intermediaries between the systems involved in the integration. Each system must make internal adjustments to ensure compatibility with the API. This decoupling ensures that future code changes made by one party do not adversely affect the other party's system.
  • What are the three new services offered to ZOOD Partners?
    ZOOD introduced three new servicest to Partners: "Fulfillment Center" for streamlined order management, "Content Factory" for engaging content creation, and "Stock Funding" for financial support. These services will enhance your business, save you time, and unlock growth opportunities. Please contact ZOOD's account managers for more information by number +998712090076.
  • What work rules should a ZOOD Partner know?
    ZOOD Partners should be aware of the following work rules to ensure a successful partnership: Providing Documents: The partner is responsible for providing the ZOOD with the required documents listed in Appendix 1/I of the Agreement. Integration and System Support: If the merchant has their own system, they must ensure the integration of ZOOD's technological solution with their system. They should provide comprehensive support to the ZOOD during the integration process and configure the merchant system in agreement with the ZOOD. Additionally, the merchant must ensure the round-the-clock operation of their system. Information and Promotion: Merchants are required to post informational and/or promotional materials about the ZoodPay payment solution on their website, partner websites, and other service channels. This should include utilizing the ZOOD personalization tools to inform customers about the benefits of ZoodPay payment method, as agreed upon with the ZOOD. Personalization Tools: By entering into the Agreement, the Merchant grants the ZOOD and Partners the unconditional right to use personalization tools and The Merchant acknowledges that the ZOOD has sufficient authority to provide the ZOOD and Partners with the right to utilize these tools. In case of any damages resulting from these guarantees, the Merchant agrees to fully compensate the ZOOD for losses, including legal costs. Fee Payment: The Merchant is responsible for paying the ZOOD the fees specified in the Tariffs, following the agreed-upon order. Return Operations and Compensation: The Merchant must carry out return operations according to the procedure specified in Appendix 3/III of the contract. They should also compensate for any property losses incurred by the ZOOD and fulfill the payment obligations associated with such losses, as stipulated in the contract. Confidentiality and Data Protection: Merchants allowed to use personal information or private keys only for their internal work within the ZOOD technological solution through their personal office. They must not disclose personal identification data or secret keys to third parties unless authorized by the merchant to perform actions specified in this clause. Transaction Information: The Merchant should provide the ZOOD with information regarding the size and types of goods sold to clients for each individual transaction. They should also provide any additional information required by the Merchant ZOOD to fulfill their obligations under the Agreement and comply with the legislative. requirements. Personal Data Protection: The Merchant must ensure the protection of customers' personal data obtained during the execution of their contractual obligations. Compliance with Legislation: The Merchant should adhere to all other actions mandated by the legislation of the Republic of Uzbekistan and specified in the Agreement.
  • What are the requirements for ZOOD partners?
    To collaborate with ZOOD, partners must meet the following criteria: Legal Entity: Partners must be registered as legal entities in compliance with the applicable laws. Current Account: Partners must have an active bank account to facilitate transactions for selling their goods through the ZOOD ecosystem. Items on Balance: Partners must have a list of items they intend to sell on the ZoodMall platform. These items must be accounted for on their balance sheet. Commission Agent Listing: Partners must designate ZoodMall as their commission agent. This arrangement allows us to sell their goods on our platform on their behalf. Taxpayer Status: Partners must fulfill their tax obligations as per the prevailing laws. ZoodMall Expert Compliance: Partners are required to meet ZoodMall Expert requirements. This ensures the provision of high-quality products that meet the needs of our customers. Overall, these requirements are designed to establish cooperation with reliable and qualified partners, enabling us to deliver exceptional services on our platform.
  • How to become a Zood Partner? (Conditions)
    In summary, the ZoodMall marketplace functions by connecting registered sellers with interested buyers. Sellers list their products, manage inventory, and handle order fulfillment, while buyers browse the marketplace, select items, and make purchases. ZoodMall facilitates the transaction process and ensures the transfer of funds from the buyer to the seller upon a successful sale. Step-by-Step Guide to Selling on the ZoodMall Marketplace: Seller Registration: Sellers should startby registering on the ZoodMall marketplace platform to establish their presence. Product Listing: Sellers create product cards within their account, providing relevant details such as photos and descriptions for each product they will offer. Goods Placement: To ensure smooth operations, sellers have two convenient options for storing their goods. They can either bring consignments of goods to the marketplace's warehouse or store them in their own warehouse. Order Fulfillment: After a buyer completes a purchase, the seller prepares the item for shipment. The product is then sent to the buyer's specified address or chosen delivery location. Payment to Seller: Upon successful completion of the transaction, the ZoodMall marketplace transfers the corresponding funds to the seller.
  • What is the process of sending goods to the warehouse through the seller back office?
    To determine the goods that need to be sent to the Fulfillment Center warehouse, please follow the steps outlined in the instructional video. Once the goods have been dispatched and received at the Fulfillment Center warehouse, you will have the ability to track their status and manage them using your merchant back office.
  • What percentage will be retained when selling through the ZoodMall marketplace?
    Tariffs for providing the opportunity to place goods on the marketplace: Women's clothing - 11.2% Men's clothing - 11.2% Phone cases, Phone accessories – 11.2% Walkie-talkies, Spare parts for phones – 5.6% Smartphones, feature phones – 2.24% Notebook accessories, Computer cables and connectors, Tablet accessories – 11.2% Network equipment, Computer components, External drives, Computer peripherals, Internal drives, Parts for laptops - 5.6% Notebooks, Desktop computers, Demo boards and accessories, Tablets, Printers and scanners – 2.24% Acoustics, Headphones, Smart electronics - 5.6% Video games, Audio and video, Cameras and photos - 2.24% Electronic cigarettes and accessories, Accessories and spare parts, Power supply – 11.2% Jewelry and accessories - 11.2% House and garden - 11.2% Suitcases and bags – 11.2% Toys - 11.2% Sports and active recreation - 11.2% Beauty and health - 11.2% Auto and Moto goods – 5.6% Interior accessories – 11.2% Fittings – 11.2% Bathroom fittings - 5.6% Furniture - 5.6% Stationery and books - 11.2% Weddings and events - 11.2% Security and protection - 5.6% Household appliances - 5.6% Watches - 11.2% Shoes - 11.2% Goods for children - 11.2% Children's furniture - 5.6% Clothing accessories - 11.2% Electronic components and accessories - 5.6% Lamps and lighting - 11.2% Special purpose clothing - 11.2% Tools - 5.6% Stationary phones and accessories, Smart watches and bracelets, Video surveillance – 5.6% TVs - 2.24%
  • What is the ZOOD Stock Financing service?
    "Stock Financing," provided exclusively to ZOOD partners, offers financial assistance to partners who choose to sell their products through our Fulfillment Center. Stock Financing is a service designed to empower our partners by providing them with funding to purchase goods throughus. These goods will then be stored in our efficient Fulfillment Center. This means that partners can acquire the necessary stock and be prepared to boost sales without having to invest their own capital. What are the benefits of Stock Financing? Financial support for purchasing goods and increasing sales. No personal investment required to procure goods. Convenient storage and handling of goods in our advanced Fulfillment Center. Expedited delivery of goods to valued customers. How to utilize the "Stock Financing" service? To access this service, partners simply need to reach out to ZOOD's dedicated manager and submit an application for financing by number +998712090076. Once approved, we will provide the necessary funds for purchasing the goods and organizing their storage in our Fulfillment Center. Our Stock Financing service will significantly contribute to the growth and expansion of our merchant partners' businesses, enabling them to achieve greater sales success. Should you have any inquiries or require further information, please do not hesitate to contact our dedicated manager.
  • What are the instructions for using the General Account in ZOOD?
    In the list of transactions, you can select the period and type of transaction that you want to view. For example, you can choose to display all transactions for the current month or the last quarter, as well as determine whether the transaction is online or offline, that is, whether it was paid.
  • When are ZoodPay & ZoodMall merchants paid out?
    At Zood, we prioritize maintaining smooth and efficient financial transactions with our partners. To ensure timely and organized mutual settlements, our dedicated Accounting Department facilitates regular payment exchanges three times a week, specifically on Mondays, Wednesdays, and Fridays. This commitment to consistent and reliable payment processing reflects our emphasis on upholding deadlines, fostering strong partnerships, and building trust. It also plays a vital role in promoting financial stability and enabling long-term planning for all parties involved.
  • How to accept offline sales?
    Today, we are thrilled to share a simple guide on how to accept ZoodPay payments using your personal computer. If you have any questions, please feel free to ask in the comments section, and we will be more than happy to assist you!
  • What is ZoodPay?
    ZoodMall, developed and operated by ZoodPay, is an online trading platform in Uzbekistan. Customers can conveniently make online purchases through the ZoodMall platform. The platform offers a diverse range of products, including electronics, home appliances, jewelry, menswear, and more. It boasts a user-friendly interface, a fast and secure payment system, and features such as purchase history to enhance the overall shopping experience. By combining ZoodPay's secure payment system and ZoodMall's extensive product selection, customers can enjoy seamless and convenient online shopping in Uzbekistan. ZoodPay is a payment system that operates in Uzbekistan, providing convenient and secure online purchasing options for customers. This reliable payment system enhances the sales process, offering benefits for both customers and entrepreneurs. Key features and opportunities provided by ZoodPay in the Uzbekistan market include: User-Friendly Interface: ZoodPay offers its own user-friendly interface, ensuring a smooth and straightforward user experience. The platform's interface is designed to be simple and well-structured. Secure Payment System: ZoodPay prioritizes the security of its payment system, implementing special methods to safeguard customer transactions and protect sensitive information. Flexible Payment Options: ZoodPay allows customers to make purchases of up to 6 million soums without commission within 90 days or in 4 installments. Buyers can visit partner stores and avail themselves of interest-free installment plans. Minimum Purchase Amount: The minimum purchase amount for ZoodPay is 150,000 soums. The payment process with ZoodPay operates as follows: First payment is made upon purchase. Second payment is due after 30 days. Third payment is due after 60 days. Fourth payment is due after 90 days.
  • How to get a limit?
    ZoodPay installment provides customers with the opportunity to purchase goods in installments. Here are some key details: Installment x4: Available for order amounts ranging from 150,000 to 6,000,000 Uzbek som. For new customers, the limit will be between 1,000,000 and 2,500,000 som. Installment x6: This option applies to order amounts ranging from 1,000,000 to 7,000,000 som. The installment plan incurs a 6% charge on the price of the goods. Installment x12: Customers can choose this option for order amounts between 2,500,000 and 11,000,000 som. The installment plan incurs a charge of 28% of the price of the goods. Zoodpay offers three varieties: Zoodpay online (ZPI): Customers place orders through the ZoodMall application. Zoodpay offline (ZPO): Customers visit participating stores connected to Zoodpay and make purchases there. ZoodPay API (ZP API): Customers place orders through the online website of the seller. To obtain an installment loan limit, customers need to access the "ZOODPAY" section in the "ZOODPAY & ZOODMALL" mobile application. The button is located in the lower central part of the screen. The conditions to get an installment loan are as follows: Pass identification. Provide a correct face photo. Enter accurate passport details. Be 18 years of age or older. Have a valid mobile phone number linked to a bank card. Possess an active bank credit card for at least three months, with a balance of at least 25% of the planned purchase amount (good credit history with Uzcard and Humo). If a customer purchases goods in an offline store, they can issue a return. Once ZoodPay receives confirmation from the seller regarding the return, the order will be canceled, and the money will be refunded to the customer's account or bank card used for the purchase. Future ZoodPay payments will be adjusted accordingly. Regarding late payments, the company has the right to charge a fine; however, the specific amount is not disclosed. If a penalty is imposed, the customer will be notified. It's important to note that late payments may negatively affect the customer's credit history. Please note that these details are provided as general information, and it's recommended to refer to the specific terms and conditions of ZoodPay for complete and accurate information regarding installment plans, fines, and penalties.
  • What are the API required documents for ZOOD Partners?
    When integrating with ZoodPay's API, the following documents are typically required: API Documentation: This document provides a comprehensive description of how to use the API, including details about supported requests, responses, and parameters. It is usually provided in JSON or XML format. API Key: An API key is a unique identifier assigned to developers upon registration with the API platform. It is used to authorize requests made to the API. Terms of Use: This document outlines the terms and conditions that govern the use of the API. It may specify limitations on request frequency, restrictions on commercial use, and other relevant guidelines. Authentication Documentation: This describes the authentication process necessary to access the API. Common methods include OAuth or other authentication protocols. Code Samples: To facilitate API integration, code samples in various programming languages may be provided. These samples demonstrate how to interact with the API effectively. Error Documentation: This document outlines potential errors that may occur while using the API and provides guidance on troubleshooting and resolving these issues. Depending on the specific platform's API, additional documents or materials may be required for integration. It is advisable to consult the platform's documentation and support channels for specific requirements and guidelines related to API integration. Thank you for your interest, and we wish you successful transactions! Partner Care Service: +998 71 209 00 76
  • What makes ZOODPAY a unique payment instrument?
    ZOODPAY is a unique payment instrument that offers installment purchases for a period of 90 days or in 4 payments, with no commission or overpayments. The maximum limit for installment purchases is up to 6 million soums, and the minimum purchase amount is 150 thousand soums. The payment process with ZOODPAY follows these steps: First payment: The client makes the initial payment at the time of purchase. Second payment: The client makes the second payment after 30 days. Third payment: The client makes the third payment after 60 days. Fourth payment: The client makes the fourth payment after 90 days. ZoodPay is specifically developed for the ZoodMall marketplace, providing a convenient and secure payment method for purchasing goods on the platform. Key features and advantages of ZoodPay include: Multiple Payment Methods: ZoodPay supports various payment methods, including credit and debit cards, e-wallets, and more, offering users flexibility in choosing their preferred payment option. High Level of Security: ZoodPay prioritizes user data confidentiality and implements robust security measures to prevent fraudulent transactions, ensuring a safe payment experience. Easy Refunds: ZoodPay provides a convenient and fast refund process in case of order cancellations or product returns, ensuring a hassle-free experience for users. To make a payment using ZoodPay, the client selects the ZoodPay payment method during the order placement process and enters the required payment details. The client then confirms the payment by entering an SMS code and passing the scoring process. Once the order is confirmed, the seller proceeds with delivering the package to the client. After the delivery is confirmed, ZoodPay makes the payment to the seller for the purchase, deducting the applicable commission. Clients have the option to pay in equal installments or within 14 days after delivery, depending on the chosen payment method. ZoodPay offers a convenient and flexible payment solution for customers on the ZoodMall marketplace, enhancing the overall shopping experience.
  • What is the process for accepting payments offline using ZoodPay?
    Today, we would like to provide you with a guide on how to accept ZoodPay payments using a personal computer. Here are the steps: Login to your ZoodPay merchant account: Visit the ZoodPay website and log in to your account. Access the merchant dashboard: Once logged in, navigate to the merchant dashboard or merchant portal. This is where you can manage your ZoodPay transactions and settings. Remember, if you encounter any questions or need further assistance, please write them in the comments section, and we will be sure to provide you with the necessary support. Thank you for partnering with us!
  • How can a seller create a store in their personal account?
    We are delighted to share with you a helpful video tutorial on how to add a store to your seller's personal account. By following the instructions in the video, you will be able to easily navigate through the process. We believe this video will assist you in successfully managing your store on our platform. To add stores, follow these steps: Log in to the seller's personal account. Go to the "Manage stores" section and navigate to the "List of stores". Click on the "Import store" button. Download the provided template and open it. Fill in the "Store id" column with alphabetical letters since the system does not accept duplicate IDs. If you have multiple stores, follow the example provided. Specify the store name in all cells as shown in the example. Enter the address and city in three languages: English, Russian, and Uzbek since customers speak different languages. In the columns representing the days of the week, input the correct opening hours for the store, including weekends. Specify the brand name. Save the file. Click on "Select file" to choose the saved file, then click on "Import". If any changes are needed, you can edit the data through the "Edit" button. Adding Access To add access, follow these steps: Go to the "User control" section and click on "Accesses". In the new window, click on the "Add Responsibilities" button. Specify the position in the "Role name" field, for example, "Cashier". Select the relevant functions for the cashier. Use the "+" sign next to "Transaction" and select "List of transactions" and "Start return". Leave the rest empty. Select all functions for "Kaitaru - return". Choose "Sale via QR" for the last function. Click "Save". Correction To make corrections, follow these steps: Go to the "Users" section. Enter the store name in the "Name" field. Click on "Access" and select "Cashier". From the dropdown list below, select the required store. This is important to ensure accurate sales display. Enter the terminal ID if applicable. Create a new username and password for the user login. Make sure to remember them. Change the status to "Active". Click "Save". To change the password, follow these steps: Go to the "Users" section. Click on the store name. In the opened window, click on "Credentials". Enter the new password twice. Verification Log out of your personal account. Log in using the seller's login and password you created. Click "Enter". This will allow you to create a new account for the store. By following these steps, you can successfully add a store to your seller's personal account.
  • Why ZoodPay?
    Discover the compelling reasons to connect your business with Zood by watching the informative video until the end. It will provide valuable insights on why starting a business within the Zood Ecosystem is advantageous. ZoodPay is a fintech solution that offers customers the ability to make installment purchases without interest or overpayments. It provides various payment options, including 3-month installments in 4 payments, as well as extended installment plans of 6 months and 1 year with an overpayment. You can utilize ZoodPay through three distribution channels: ZoodPay Offline: This enables customers to make installment purchases at physical partner stores for a period of 3 months in 4 payments. Zoodmall: Zoodmall is a marketplace where partners can sell their products nationwide in Uzbekistan. Customers can make purchases with cash, non-cash payments, or choose installment options. Zoodmall offers installment plans without interest or overpayments for 3 months in 4 payments, as well as installment plans for 6 months and 1 year with an overpayment. ZoodPay API: This integration allows merchants to offer installment payments on their own websites or mobile applications for a duration of 3 months and 4 payments. To start selling with ZoodPay, you can submit a request on the ZoodPay website. They will then contact you to schedule an appointment, or you can directly contact the sales department at 71-209-00-76. Merchants can accept ZoodPay payments in the ZoodPay Offline channel through two methods: ZoodPay Personal Account: Payments can be accepted and managed through the ZoodPay personal account. Zood Business Mobile Application: Merchants can utilize the Zood Business mobile application, available in the Play Market and the App Store, to accept ZoodPay payments. Regarding the transfer of money for sold goods, ZoodPay transfers funds to partners three times a week, specifically on Mondays, Wednesdays, and Fridays. The transferred amount corresponds to the full payment received from the customer, minus ZoodPay's commission. These features and services offered by ZoodPay provide convenient payment options for customers and seamless payment management for merchants.
  • What percentage will be withheld when selling through ZoodPay in the store?
    Tariffs within the ZoodPay Online/Offline service: Fashion - 12% Children's goods - 12% Toys, Strollers and car seats – 10% Sports and active recreation - 12% Home goods - 12% Security and Surveillance - 8% Animal feed - 10% Services for animals - 12% Beauty and Health - 12% Beauty salons, Gyms, Dentistry, SPA centers - 15% Pharmacies - 8% Laboratories, Medical centers - 10% Auto - 12% Jewelry and Watches - 15% Books, Stationery, Board games - 12% Gifts - 12% FMCG - 8% Cafes and Restaurants – 15% Entertainment - 15% Tourism - 8% Education - 15% Electronics - 8%
  • What are the rules of work Zood Partner should know?
    ZOOD partners should familiarize themselves with the following work rules and obligations: Document Provision: Partners are responsible for providing the operator with the necessary documents specified in Appendix 1/I of the Agreement. Integration and Support: If the merchant has their own system, they must ensure the possibility of integrating ZOOD's technological solution with their system. This includes providing comprehensive support to the operator during the integration process and configuring the merchant system in agreement with the operator. Additionally, partners must ensure the round-the-clock operation of their merchant system. Information and Promotion: Partners are required to post informational and/or promotional materials about the ZoodPay payment solution on their website, partner websites, and other relevant service channels. This should include the use of Operator personalization tools to inform their customers about the benefits and possibilities of using ZoodPay, in accordance with the Agreement with the operator. Personalization Tools: By entering into the Agreement, the Merchant grants the Operator and Partners the unconditional right to use personalization tools. The Merchant acknowledges that the Operator has the necessary authority to provide the Operator and Partners with the right to utilize these personalization tools as specified in the clause. In case of any damages resulting from these guarantees, the Merchant agrees to fully compensate the losses of the Operator, including legal costs. Fee Payment: The Merchant is responsible for paying the Operator the fees specified in the Tariffs according to the agreed-upon order. Return Operations and Compensation: The Merchant must carry out return operations in accordance with the procedure specified in Appendix 3/III of the contract. They should also compensate for any property losses incurred by the operator, as well as fulfill the associated fine as stipulated in the contract. Personal Information and Security: Partners should strictly use personal information or private keys for their own operations within the ZOOD technological solution through their personal office. They must not disclose personal identification data or secret keys to third parties, unless authorized by the merchant to perform the actions specified in this clause. Information Provision: The Merchant should provide the operator with information about the size and types of goods being offered to customers for each individual transaction. They should also share information about their activities to the extent necessary for the Merchant Operator to fulfill their obligations under the Agreement and comply with legal requirements. Personal Data Protection: The Merchant must ensure the protection of customers' personal data obtained during the performance of their obligations as specified in the contract. Compliance with Legislation: Partners should adhere to other actions required by the legislation of the Republic of Uzbekistan and specified in this Agreement. These work rules and obligations are essential for maintaining a successful partnership with ZOOD and ensuring compliance with legal and operational requirements.
  • What is an API and how will it help your online business grow?
    An API, or Application Programming Interface, is the interface, or set of rules and protocols, that enables communication and interaction between two software applications. In the context of ZOOD and its partners, the API facilitates communication between the partner's website or application and ZOOD's server. How do APIs function? APIs typically operate within a client-server architecture. The client's application initiates a request, and the server application responds with the requested data or performs the requested action. What are API integrations? API integrations involve the seamless integration of software components to enable automatic data synchronization and functionality between different applications. For instance, API integrations can be used to sync photos from a mobile device's gallery to a cloud storage service or automatically update the time and date on a laptop based on the current time zone. Organizations often utilize API integrations to automate various system functions efficiently. APIs are made available to authorized third-party developers to facilitate business partnerships and enable them to access and utilize the functionality of an application or service. They act as intermediaries between the systems involved in the integration. Each system must make internal adjustments to ensure compatibility with the API. This decoupling ensures that future code changes made by one party do not adversely affect the other party's system.
  • When are ZOOD merchants paid out?
    Mutual settlements with partners are an essential aspect of business operations, and Zood takes this process seriously. The Zood Accounting Department demonstrates its efficiency and organization by maintaining regular payment exchanges with partners three times a week, specifically on Mondays, Wednesdays, and Fridays. This consistent schedule reflects Zood's commitment to adhering to deadlines and managing financial transactions promptly.
  • How are products packaged on the platform for shipping and delivery?
    Putting yourself in the shoes of customers is indeed a valuable approach to understanding their experience and meeting their expectations. When it comes to packaging, it plays a crucial role in customer satisfaction and can leave a lasting impression. As a customer, receiving a product with bent, damaged, or wet packaging can be disappointing and frustrating. It reflects poorly on the overall presentation of the item and may raise concerns about the product's condition. To ensure a positive customer experience, it is essential to choose high-quality packaging that not only protects the product but also enhances its appeal. Investing in sturdy and reliable packaging materials demonstrates your commitment to delivering products in optimal condition. It shows that you value the customer's satisfaction and take pride in the presentation of your items. Well-designed packaging can also create a memorable unboxing experience, making the customer feel special and excited about their purchase. Everyone eats food with their eyes first. The way you present the product to the buyer forms the buyer's constant loyalty and warm attitude towards your store. Taking into account all the above important aspects, ZoodPay University trainers have prepared a qualification video especially for you. Watch carefully and remember the tips. Packaging is an article made of any material that is used to store, protect, handle, deliver and display goods, from raw materials to finished products, throughout the entire cycle from producer to consumer. Also disposable products used for the same purpose are considered packaging.
  • How to upload single items?
    Uploading single items to your online store is a straightforward process that can be easily accomplished. Here is a step-by-step guide on how to upload products to the system: To upload single items to the Zood marketplace, follow these steps: Log in to your seller's personal account. Go to "Local Goods Management" section. Click on the "Add Product" button. Fill in all the required fields, including the product name, description, photos, and price. Provide detailed and accurate information about the product, as it can increase your chances of making a sale. Choose the appropriate category and subcategory for your product to ensure it can be easily found by buyers. Submit your product for review. The Zood content team will check the accuracy of the information provided. Once approved, your product will be listed on the Zood marketplace and available for buyers to view and purchase. Optimize your product listing by using relevant keywords in the description, setting competitive prices, and providing high-quality product images. If you have any questions or need assistance, you can reach out to the partner support service for help. Following these steps will allow you to successfully upload single items to the Zood marketplace and start selling your products to a wider audience.
  • What is content creation and how is it used?
    To create content on the ZoodMall marketplace, follow these steps: Access your seller's personal account on the ZoodMall marketplace and navigate to the "Products" section. Click on the "Add Product" button to start creating a new product listing. Fill in all the required fields, including the product name, description, specifications, price, and quantity. Upload high-quality images of your product. Visuals play a crucial role in attracting potential buyers and driving sales. Choose the appropriate product category to ensure easy discoverability by buyers browsing the marketplace. Utilize additional options such as "Discount", "Free Shipping", or "Best Price" to make your product more appealing and stand out from the competition. Review all the information you have entered to ensure accuracy and completeness. Once you are satisfied, click on the "Publish" button to make your product listing live on the ZoodMall marketplace. Remember that creating compelling and accurate content is crucial as it represents your brand and influences the buying decisions of potential customers. Take the time to provide detailed and engaging information about your products to maximize their visibility and appeal to buyers.
  • What is Refund process?
  • What is Payment Panel?
  • What is PAD (Pay After Delivery) and how does it work as a payment method?
    ZoodPay-PAD (Payment 14 Days After Receiving the Goods) PAD (Pay After Delivery) is a service provided by some online stores and payment systems that allows buyers to pay for their purchases after the goods have been delivered. With PAD, buyers are not immediately debited from their account. Instead, they have the opportunity to inspect the product and ensure its quality before making the final payment decision. PAD serves as an alternative to prepayment, which is commonly required by many online stores. It can be particularly beneficial for those who are concerned about fraud or purchasing from unfamiliar online stores. By using PAD, buyers can have confidence that they will receive a product that meets their expectations before making the payment. It's important to note that the availability of the PAD service may vary among payment systems and online stores. Therefore, it is recommended to verify whether your payment system and online store support this feature. Additionally, there may be additional fees or charges associated with the PAD service, depending on its terms. In summary, PAD is a valuable service for individuals who wish to mitigate the risks of online shopping and ensure product quality before making a payment. However, it's essential to be aware of any limitations and potential additional costs associated with using this service. Pay After Delivery (PAD) is a payment method that allows you to make a purchase now and pay for it later. The payment will be made 14 days after receiving the order using a plastic card.
  • How can bank details be checked?
    The use of bank account validation systems provides several benefits, including the prevention of errors when entering bank details. These systems can help restore missing or unclear characters in account numbers, ensuring accurate and successful transactions. Account verification is typically based on a "security key" located at position 9 of a 20-digit bank account number. This key serves to validate the accuracy of the entered account number. It's important to note that this validation check confirms the correctness of the number but does not guarantee the existence of the account itself. Nonetheless, it serves as the initial step in a multi-level system for verifying bank account numbers. By utilizing a bank details validation system, you can identify and rectify a single unknown digit in the BIC or current and bank account numbers. This allows for greater assurance that your funds will reach the intended recipient and helps recover missing or corrupted elements in the bank details. Additionally, with the current account and correspondent account numbers, it is possible to restore the two missing digits in the BIC code. Each of these bank details is crucial for the proper processing of payments, and the absence of any required detail may result in the rejection of the transaction by the financial institution. Overall, utilizing a bank account validation system enhances the accuracy and reliability of your payment transactions, ensuring that the correct details are used and any missing or unclear elements are restored.
  • What is Promo Price?
  • What is Exchange Process in ZoodMall?
    Exchange processing is when a product accepted by a customer is replaced for a specific reason. In this case, the buyer can submit a request through the application if he received a defective product and wanted to exchange it. This is considered an important process that will help the seller avoid returning the sold product and exchange the defective product with a new one. Therefore, the exchange process is an important part of preventing unpleasant situations and helping the seller make sales.
  • What are the three types of income?
    What is income? Income is money that an individual or entity receives in exchange for providing labor, producing goods or services, or investing capital. Individuals usually receive income in the form of wages or salaries, while businesses receive income from the sale of goods or services in excess of cost. Most types of income are taxable. Active income If you have a job and receive a salary, you earn money through active income, also called labor income. In essence, this means that you are exchanging time and energy or material participation for money. Active income includes payments in the form of wages, salaries, tips and commissions. For example, if you are a cashier at a grocery store, the money you earn every hour would be considered active or earned income because you are actively completing tasks and interacting with customers during each shift. Passive income Passive income is money received from property rentals, limited partnerships, or other businesses in which you are not actively involved. For example, if you invest in a business without participating in its development, you will be considered a silent investor earning passive income. Passive income streams usually require an initial investment and time to grow and maintain profits. However, such investments can provide you with a regular stream of income in the future with little or no effort on your part. portfolio income Portfolio income comes from investments such as dividends, interest, royalties, and capital gains. For example, you can buy shares of a corporation at a low price and sell your shares at a profit when they rise in value. This would be considered a capital gain and would fall under the category of portfolio income. Many people use portfolio income to save for retirement or to earn extra money for large purchases.
  • How are goods shipped when they include additional components?
    Very often, a product may consist of several parts (for example, air conditioners) and be packed in several boxes. If one order consists of several boxes, then it is very important to stick the label on all boxes of one order. The label is printed in several copies, depending on how many boxes or bags you have in your order, and is glued to each box or bag. Good afternoon, dear viewers. Today we will talk about how to properly ship goods with additional components so as not to violate applicable law and not lose money. Firstly, it is necessary to indicate in the documents for the goods full information about its composition, including additional components. It can be both packaging and individual parts that come with the product. Secondly, if you have any doubts about which product code to use when shipping, refer to the TN VED code or use the services of professional logisticians who will help you classify the goods correctly and choose the correct code. Thirdly, do not forget that there are certain rules and requirements for packaging and labeling of goods. For example, some goods must be packed in special containers, and some must be labeled in order to identify their origin and quality. Fourth, do not forget that there are certain requirements for the documentation for the product, which must accompany it during shipment. This can be either a regular shipping document or a certificate of conformity or other document confirming the quality of the product and its safety for the consumer. Fifth, be sure to check the product for its quality and completeness before shipping it. It is not recommended to ship goods that do not meet the declared quality or are not complete, as this may lead to claims from buyers and loss of money. And, finally, do not forget that fines or even criminal liability may be provided for violation of the rules for shipping goods with additional components.
  • What are the prohibited items on this platform?
    Prohibited Items on ZoodMall Marketplace ZoodMall is a large online marketplace that allows merchants worldwide to sell a wide range of products in various categories. However, there are specific items that are strictly prohibited from being sold on the platform. It is essential for sellers to be aware of these prohibited items to ensure compliance with ZoodMall's policies and the legislation of Uzbekistan. The following items are prohibited from being sold on the ZoodMall marketplace: Food and beverages: The sale of any kind of food and drinks is not allowed on ZoodMall. Counterfeit money: Selling counterfeit money is strictly prohibited. Sex toys: The sale of sex toys is not permitted on the platform. Counterfeit 3C products: This includes counterfeit home appliances and electronics, which are strictly prohibited. Nicotine products: Tobacco, cigarettes, and other nicotine-related products cannot be sold on ZoodMall. Weapons: The sale of all types of weapons, including cold weapons and firearms, is strictly prohibited. Gold without proper certification: Sellers must possess the appropriate certification to sell gold on the platform. Brands without certification: Brands such as Oriflame, Faberlic, and Avon cannot be sold without proper certification. Other prohibited goods: ZoodMall strictly adheres to the legislation of Uzbekistan and prohibits the sale of goods that are restricted or prohibited by the country's laws, such as unmanned aerial vehicles and radium products. It is important for sellers to familiarize themselves with these prohibited items and ensure that their product listings comply with ZoodMall's guidelines and the legal requirements of Uzbekistan. By doing so, sellers can maintain a safe and compliant selling environment on the marketplace.
  • What should I do if the item I returned is incorrect?
    If a seller has confirmed a return, but upon receiving the returned goods, it is discovered that the client sent the wrong product that was confirmed for return, the seller should promptly contact the returns department. The returns department will conduct a thorough investigation to determine the cause of the discrepancy. If it is determined that the seller was correct in their assessment, and the client indeed sent the wrong product, the goods will be returned to the client. However, the client will be responsible for covering the delivery costs associated with the return. The client must arrange and pay for the shipment of the intended return goods back to the seller. It is important to note that if the item is not returned to the seller, the original order will remain active, and the customer will not be eligible to receive a refund or exchange the item. The return request will not be closed until this issue is resolved satisfactorily. Resolving such situations requires clear communication and cooperation between the seller and the client. By adhering to this process, we aim to ensure fairness and maintain trust throughout the return process. Should you have any further questions or require assistance, please reach out to our customer support team.
  • What should I do if the item I returned is broken or damaged?
    If a customer has returned a product in an undamaged condition, and the seller has confirmed the return, but upon receipt of the product back, it is discovered that the item is broken, the seller should immediately contact the return department. The return department will initiate an investigation to determine the responsible party. During the investigation, all three parties involved, namely the seller, the client, and the delivery service, will be thoroughly examined. If it is established that the package was intact when shipped but was damaged upon receipt by the seller, the courier service will be held responsible. In such a scenario, the seller should proceed by sending an official letter of complaint to the courier service, outlining the issue and seeking appropriate resolution. Addressing this matter requires cooperation and timely communication between the seller, the return department, and the courier service. By following the established procedures and maintaining transparency, we strive to resolve such cases efficiently and ensure a fair outcome for all parties involved. Should you require any further assistance, please do not hesitate to contact our customer support team.
  • How to upload multi products via Excel?
    To upload multiple products using Excel to your ZoodMall account, follow these steps: Prepare your product data in an Excel spreadsheet. Each row represents a separate product, and each column contains the relevant product information such as product name, description, price, quantity, SKU, and any other required details. Ensure that your product data is organized and formatted correctly according to ZoodMall's guidelines. Make sure to include all necessary information for each product. Save your Excel spreadsheet in a compatible format, such as .xls or .xlsx. Log in to your ZoodMall seller account. Navigate to the product management section or the product upload page. Look for the option to upload products via Excel or multi-upload. Click on the appropriate option to initiate the process. Select the saved Excel file from your computer. Review the mapping of the columns in your Excel file to the corresponding fields in the ZoodMall product upload system. Ensure that the data is correctly aligned. Start the upload process and wait for the system to process your product data. This may take some time depending on the number of products being uploaded. Once the upload is complete, review your product listings to ensure all information is accurate and displayed correctly. Make any necessary adjustments or edits to individual product listings if needed. Save and publish your product listings to make them available for purchase on the ZoodMall marketplace. Please note that the exact steps and features may vary slightly depending on the specific interface and options provided by ZoodMall. It is recommended to refer to their official documentation or tutorial videos for a more detailed walkthrough of the product upload process using Excel. Here are some additional guidelines for uploading multiple products via Excel to your ZoodMall account: When adding tags to your products, there is no need to include the article number. Tags can be separated by two slashes (//) or commas without using a space. When including multiple product features, make sure to separate them with more than one comma. The system accepts a comma as a separator for product features. If you need to use commas within your product specifications, consider using alternative characters such as a semicolon (;) or two dots (..) instead. When specifying the dimensions of a product, make sure to indicate the size in the condition inside the package. This will help provide accurate information to customers. The "Additional Image URL1" field is not intended for the first image of the product. The first image should be included in the "Main Image URL" field. Please note that you can upload a maximum of 9 images, including the main image. By following these guidelines, you can ensure that your product data is properly formatted and uploaded to your ZoodMall account.
  • Refund Process
    When you sell your products to individuals or are part of the sales process, you are bound to have questions about product returns. In this video, you can get answers to questions that may arise.
  • What is cancellation?
    Cancellation of an order on the ZoodMall marketplace may be necessary in certain circumstances. However, it is crucial for the seller to avoid cancelling an order by providing incorrect reasons for cancellation. To correctly cancel an order on the ZoodMall marketplace, sellers should follow these steps: Sign in to the ZoodMall seller account. Locate the specific order that needs to be cancelled and click on the "Cancel Order" button. Provide the appropriate reason for the cancellation and enter a comment for the buyer, if necessary. Click the "Cancel Order" button to confirm the cancellation. The ZoodMall system will automatically notify the customer about the cancellation of their order. If the buyer has already made a payment, a refund will be processed according to ZoodMall's return policy. It is important to note that cancelling an order can impact the seller's rating on the marketplace. Therefore, it is crucial to monitor order statuses regularly and update information about product availability in stock. Additionally, sellers should proactively communicate with buyers to inform them about any changes in the order status or potential delays in order fulfillment. Timely communication helps avoid customer dissatisfaction. In summary, following the correct procedure and promptly notifying buyers can ensure a smooth and satisfactory cancellation process on the ZoodMall marketplace.
  • What are the requirements for ZOOD partners?
    To collaborate with ZOOD, partners must meet the following criteria: Legal Entity: Partners must be registered as legal entities in compliance with the applicable laws. Current Account: Partners must have an active bank account to facilitate transactions for selling their goods through the ZOOD ecosystem. Items on Balance: Partners must have a list of items they intend to sell on the ZoodMall platform. These items must be accounted for on their balance sheet. Commission Agent Listing: Partners must designate ZoodMall as their commission agent. This arrangement allows us to sell their goods on our platform on their behalf. Taxpayer Status: Partners must fulfill their tax obligations as per the prevailing laws. ZoodMall Expert Compliance: Partners are required to meet ZoodMall Expert requirements. This ensures the provision of high-quality products that meet the needs of our customers. Overall, these requirements are designed to establish cooperation with reliable and qualified partners, enabling us to deliver exceptional services on our platform.
  • What is the nature of the collaboration with Billz?
    How can ZoodMall and Billz help businesses? Naturally, every entrepreneur involved in the trade has faced such problems as losing goods from his store, releasing their leftovers, determining which types of goods are selling the most. Now it has become easier, and for some entrepreneurs, the above aspects are no longer a problem. In order to improve the activities of ZoodMall & ZoodPay partners and increase the efficiency of their work, the Bills company began cooperation with us. After all, the products and warehouse of the Billz software user are automated. As a result of this, there will be changes such as a 30% increase in income, a 40% time saving, repeat and regular visits of customers are guaranteed, and goods will not be lost or stolen from the store. Today, Billz is used by more than 1,300 entrepreneurs. If you also want to use Billz's services, please submit a request on the ZoodMall or Billz webpages and they will contact you as soon as possible. Below, we attempted to speak with a Billz rep. Find out more by watching the video.
  • What is Prepaid Uzcard (Prepaid) and how does it work as a payment method?
    Prepaid Systems: A Convenient Payment Method Prepaid systems offer a convenient way to pay for goods and services in advance, allowing you to top up your balance and use it when needed. With prepaid systems, you have better control over your spending and can avoid unexpected bills. The benefits of prepaid systems include: Financial Control: You can manage your expenses by prepaying for goods or services, eliminating the risk of overspending or accumulating debt. Accessibility: Prepaid systems can be beneficial for individuals without a bank card or credit history, providing an alternative payment option. Industry Applications: Prepaid systems are widely used in various industries such as mobile phones, internet services, and transportation, offering flexibility and convenience to users. Travel-Friendly: Travelers can benefit from prepaid cards or mobile applications to make payments while abroad, providing a secure and convenient payment method. Prepaid systems offer flexibility and can be advantageous in different situations and industries. However, it's important to monitor your balance to avoid running out of funds unexpectedly. Additionally, be aware of any potential fees associated with topping up or using prepaid services by reviewing the terms and conditions. Overall, prepaid systems provide a reliable and user-friendly payment method, giving individuals more control over their finances and enhancing their payment experience.
  • How to register a commission agent on the taxpayer's personal account?
    In this video tutorial, we will guide you through the process of registering a commission agent (ZoodPay & ZoodMall) in your taxpayer's personal account. By following the steps outlined in the video, you will be able to complete the registration successfully. Feel free to watch the video and follow along to ensure a smooth registration process. If you have any questions, please let us know. To reflect the sale of goods under a commission agreement in the checks of online cash registers and virtual cash desks, follow these steps: Access the taxpayer's personal account on the my.soliq.uz website using the EDS key. From the list of services, select the option "Creating a list of company commissioners". Click on the "Add" button. In the opened window, enter the following information: TIN (Tax Identification Number) of the legal entity or PINFL (Personal Identification Number for Individual Entrepreneurs). Commission agreement number. MFIs (Microfinance Institutions). Checking account. Date of conclusion of the contract. Start date of the contract. Expiration date of the contract. Click on the "Add" button. Each commission agent's information must be entered separately. This functionality enables automatic determination of the tax base for both the principal and the commission agent at the tax authorities. When selling goods under a commission agreement, the commission agent must indicate the TIN/PINFL of the committent in the checks of online cash registers and virtual cash desks under the product name. Based on the data provided in the checks, which include the TIN of the committent, if the committent has registered their commission agent, the check amount will be automatically reflected in the committent's reporting. The committent then calculates and pays the commission agent by transferring funds from account to account and issuing an invoice. The commission agent can activate the options for online cash registers or virtual cash desks independently, or they can contact the Technical Services Support Center (TSOTU) to update the software.
  • How to fill out a product form?
    To upload multiple products (multi-upload) to your ZoodMall account, follow these steps:
  • How can dimensions be added to products in the Seller's Back Office (SBO)?
    When adding product information in the seller's personal account, providing accurate sizes is crucial. It is important to note that all dimensions should be specified, as this information is automatically calculated when sent to smart mailboxes.
  • How can I set up my account and provide personal information on the platform?
  • How to become a Zood Partner? (Conditions)
    Watch the video until the end to get answers to your questions. By following these steps, the ZoodMall marketplace enables sellers to showcase their products, allows buyers to make informed choices, and ensures a smooth transaction process for both parties involved. Step-by-Step Guide to Selling on the ZoodMall Marketplace: 1. Seller Registration: Sellers should startby registering on the ZoodMall marketplace platform to establish their presence. 2. Product Listing: Sellers create product cards within their account, providing relevant details such as photos and descriptions for each product they will offer. 3. Goods Placement: To ensure smooth operations, sellers have two convenient options for storing their goods. They can either bring consignments of goods to the marketplace's warehouse or store them in their own warehouse. 4. Order Fulfillment: After a buyer completes a purchase, the seller prepares the item for shipment. The product is then sent to the buyer's specified address or chosen delivery location. 5. Payment to Seller: Upon successful completion of the transaction, the ZoodMall marketplace transfers the corresponding funds to the seller.
  • What are the requirements for suppliers to collaborate with ZOOD Partners?
    Vendor and Product Requirements for Selling on ZoodPay & ZoodMall To sell on ZoodPay & ZoodMall, the following requirements must be met: Eligibility: Only organizations, individual entrepreneurs, and self-employed individuals registered in Uzbekistan are eligible to sell on ZoodPay & ZoodMall. Required Documents: For LLC, IP LLC, JSC: Charter Order Certificate of registration (Guvokhnoma) Manager's passport Power of attorney (if available) Trustee's passport For YATT, IP, PE: Certificate of registration (Guvokhnoma) Manager's passport Power of attorney (if available, notarized copy) Passport of the Trustee Before starting sales, it is recommended to analyze the category for price and quality competitiveness. ZoodPay & ZoodMall expects partners to follow the same pricing policy to ensure stable revenue and monthly growth. Quality Certificate Requirements: While it is possible to sell products without uploading quality assurance documents, certain products may require mandatory certification. In such cases, buyers and ZoodPay & ZoodMall may request the necessary documents. Failure to provide the required certificates may result in problematic items being hidden from sale until the documents are provided. Before deciding to sell a product on ZoodPay & ZoodMall, it is important to determine if it falls under mandatory certification. The specific quality confirmation document (declaration, certificate of conformity, voluntary certificate of conformity, or letter of refusal) will be determined by the relevant regulations set by the Cabinet of Ministers. By meeting these vendor and product requirements, you can ensure a smooth selling experience on ZoodPay & ZoodMall.
  • What should I do if the quantity of my returned order is incorrect?
    If a seller has confirmed a return, but the client fails to send all the goods that were approved for return, the seller can reach out to the return department for further assistance. The return department will initiate an investigation to determine responsibility for the missing items. All parties involved, including the client, will be thoroughly evaluated, and supporting evidence will be examined. If the seller discovers that the expected goods have not been returned, they should submit a formal letter to the logistics department. Both the logistics department and the Merchant Care department will review all the evidence provided. The return request will remain open until the matter is resolved, ensuring a fair and thorough examination of the situation. It is essential to resolve any discrepancies regarding the return of goods accurately and promptly. By following this process, we aim to uphold transparency and maintain trust between all parties involved. If you require further assistance or have additional questions, please feel free to contact our customer support team.
  • Why sell on the ZoodMall Marketplace?
    Why should you start selling on the ZoodMall marketplace? Increased Sales and Reach: By joining the ZoodMall marketplace, you can quickly expand your customer base and reach a larger audience, leading to increased sales opportunities. Access to More Traffic: The electronic trading platform of ZoodMall attracts a significant amount of traffic, providing you with exposure to a larger number of potential customers. Simplified Technical Side: ZoodMall takes care of the technical aspects, allowing you to focus on managing your catalog. You don't have to worry about tasks such as loading goods, payment methods, logistics, and advertising, as ZoodMall provides a user-friendly platform that simplifies these processes. Cost-Effective Solution: Selling on ZoodMall is more cost-effective than setting up your own shop or website. You save expenses associated with domain names, web design, copywriting for your homepage, and other aspects of digital marketing. Increased Credibility and Customer Confidence: Selling through ZoodMall enhances your credibility as a seller, which in turn increases customer trust. Customers feel more confident making purchases and providing their payment details when they see that you are affiliated with a reputable platform like ZoodMall. Convenient Warehousing: ZoodPay & ZoodMall offer a ready-made warehouse solution for storing your goods. You don't need to rent a separate warehouse or hire additional employees, saving you time and resources. Customer Support and Returns Handling: ZoodPay & ZoodMall handle customer support and manage returns on your behalf. This saves you time, money, and the potential headaches associated with customer complaints or product returns. Selling on the ZoodMall marketplace is particularly beneficial for small stores, newly established businesses, or those looking to strengthen their brand image, as it provides a reliable and trusted platform to showcase and sell products.
  • What information does the reseller report provide on the seller's back office?
    In the seller's back office, resellers can access and generate reports that are necessary for payment processing. Specifically, for orders sold under the 6x or 12x installment conditions, sellers are required to submit an invoice to facilitate the payment process. For a detailed guide on accessing and generating reports in the seller's back office, please refer to the video. The video demonstrates the step-by-step process of obtaining these reports. By following the instructions provided, resellers can access the necessary information and generate reports efficiently. These reports play a crucial role in ensuring accurate and timely payments for the respective orders.
  • What is Report?
  • How to add a marking code to an invoice?
    In this video we will try to show how to correctly add a marking code to an invoice.
  • How to sell on ZoodPay & ZoodMall?
    ZoodPay & ZoodMall, being one of the largest marketplaces in Uzbekistan, offers great opportunities for partners to expand their sales channels. While the registration process may seem straightforward on the start page, there are important nuances and complexities involved. In this video, we provide a brief overview of what you need to be prepared for when using ZoodPay & ZoodMall as a platform to enhance your sales. We aim to give you a realistic understanding of the process and help you make informed decisions to maximize your success.
  • When will I receive the returned package?
    Once a return is confirmed, the processing time for the return depends on the customer's location. If the customer resides in a remote or distant city within Uzbekistan, the return process may take approximately 10-14 days. Please note that the exact duration may vary based on factors such as logistics and transportation availability to the specific location. We strive to process returns as efficiently as possible and appreciate your patience during this time. If you have any further questions or concerns regarding your return, please don't hesitate to contact our customer support team for assistance.
  • What does cooperation with Venkon entail?
    How can Zood and Venkon help the business? Venkon offers innovative technologies and solutions that help businesses increase efficiency and productivity. Automation of business processes allows you to reduce the time to complete tasks, increase the speed of information processing and reduce the number of errors. Contact the Venkon hotline: +998 78 1400077 or write to telegram @venkon_sales
  • What is Cash On Delivery (COD) and how does it work as a payment method?
    Cash On Delivery (COD): Convenient Payment Upon Receipt Cash On Delivery (COD) is a payment method where the buyer pays for the goods or services in cash upon delivery. It offers the flexibility of making a payment only when the order is received, providing an opportunity for the buyer to inspect the product before making the payment. The key advantages of COD include: Assurance of Product Quality: With COD, buyers have the chance to physically examine the product and verify its quality before making the payment. This is particularly beneficial for expensive or critical items such as clothing and shoes. Accessibility and Trust: COD is a suitable option for individuals who prefer to make payments in cash or do not have a credit card. It offers a secure and convenient alternative for those who are hesitant about sharing their banking details online. However, it is important to note that not all companies offer COD as a payment option due to associated risks. If a buyer fails to pay upon delivery, the company may incur losses from shipping and the product itself. In conclusion, COD is a reliable payment method that provides convenience and security for buyers who prefer cash payments or have concerns about online transactions. However, availability may vary among merchants, so it is advisable to check for the COD option before placing an order.
  • What are some common mistakes made by sellers on the ZOOD platform?
    In this video, we will address the common mistakes made by sellers in online marketplaces. Despite the availability of information on specialized platforms for sellers, many new sellers continue to make these mistakes. To succeed in online trading, sellers need to possess essential entrepreneurial skills such as niche selection, staff recruitment, and record keeping. They also need to effectively work with suppliers and negotiate favorable conditions. One crucial aspect often overlooked is analyzing the demand for specific products on a marketplace and the internet as a whole. Sending large batches of goods without understanding the market demand is not a rational approach. Join us in this video to learn more about these common seller mistakes and how to avoid them.
  • What is the process for pickup of orders?
    Pickup is a convenient delivery option where the buyer collects their ordered goods directly from a physical store. This method of delivery is gaining popularity among customers due to its time-saving benefits and the avoidance of waiting for a courier. On the ZoodMall marketplace, customers have the opportunity to order products from various sellers and combine them on a single platform. ZoodMall also collaborates with partner physical stores to offer pickup services for their products. The process of picking up goods from a physical store when ordering from ZoodMall typically involves the following stages: Product and store selection: The buyer chooses the desired goods on the marketplace website and identifies a store that has the product in stock and provides a pickup service. Checkout: After selecting the product and store, the buyer proceeds to place an order on the marketplace website. During the checkout process, the buyer can select a convenient store and specify a preferred pickup time. Order confirmation: Once the order is placed, the store receives a notification and begins processing the order. The buyer receives confirmation that the order has been accepted. Product preparation: The store prepares the goods for pickup by packaging them and arranging them in a designated area for self-collection. Receipt of goods: At the designated time, the buyer visits the store and collects their order. To receive the goods, the buyer must present a valid identification card, along with the order number or QR code received during the order placement. The specifics of the pickup process may vary slightly depending on the marketplace platform and the participating stores. It is recommended to refer to the marketplace website for detailed instructions and information regarding the pickup service.
  • What is Dashboard?
  • What are the rules of work Zood Partner should know?
    The Partner agrees to: Provide the Operator with the necessary documents as specified in Appendix No. 1/I of the Agreement. If the Merchant has its own system: Ensure the integration of ZOOD Technological Solution with the Merchant System and provide comprehensive support to the Operator during the integration process. Maintain round-the-clock operation of the Merchant System. Display Operator's personalization tools on the Partner's website, partner websites, and other service channels to inform customers about the availability of ZoodPay Payment Solution in accordance with the Operator's agreement. Grant the Operator and Partners the unconditional right to use the Merchant's personalization tools as stated in the Agreement. The Merchant confirms that it has the authority to provide such rights and agrees to fully compensate the Operator for any losses incurred due to violation of this provision. Pay the Operator the specified remunerations according to the Tariffs, in the manner agreed upon in Section 8 ("MUTUAL SETTLEMENTS OF THE PARTIES") of the Agreement. Process return operations in accordance with the procedure outlined in Appendix No. 3/III of the Agreement. Compensate the Operator for property losses and pay the corresponding penalty as stipulated in the Agreement. Use personal identifiable information or secret key exclusively for their own work in the ZOOD Technological Solution through their Personal Account, without disclosing such information to unauthorized third parties. Provide the Operator with information on the volume and types of goods sold to customers for each individual transaction, as well as information about the Merchant's activity, as required for the Operator to fulfill its obligations under the Agreement and comply with the legislation of the Republic of Uzbekistan. Ensure the protection of personal data obtained from clients in accordance with the obligations stated in the contract. Fulfill any other actions required by the legislation of the Republic of Uzbekistan and specified in the Agreement.
  • What is the commission agent's report and its purpose in ZOOD Partners?
    The commission agent's report serves as a crucial document for providing transparent information regarding sales and associated financial transactions. It enables both the commission agent and the owner of the ZoodMall platform to have a comprehensive overview of the total sales, applicable commissions, and the amounts paid to the commission agent. The report ensures transparency in the commissioning process, facilitating accurate tracking and analysis of sales performance. By maintaining detailed and accurate commission agent reports, ZoodMall can effectively manage financial transactions and maintain a transparent relationship with its commission agents.
  • What are the available payment methods?
    The ZOOD Internet platform supports a variety of convenient payment methods for customers in different working conditions, including smart lockers, pick-up points, and post offices. Payment options supported by ZOOD: Prepaid (Uzcard, Humo): Customers can make a 100% prepayment using Uzcard or Humo plastic cards immediately after placing an order. COD (Cash on Delivery) - Payment in cash after delivery (Only for local goods): Customers can choose the "Local sellers" section and pay in cash to the courier upon receiving the goods. There is a limit of 50,000 soums and above for this payment method. ZoodPay Installment: The cost of goods can be divided into 4 equal parts without interest. Payment can be made using Uzcard or Humo cards. The total cost of one or more goods should be between 150,000 soums and 6,000,000 soums. There is also an option for 6 equal payments with an additional charge, where the total cost of goods should be between 1,500,000 soums and 7,000,000 soums. Additionally, 12 equal payments with interest are available for goods with a total cost between 2,500,000 soums and 11,000,000 soums. ZoodPay PAD (Payment after 14 days of receiving the goods): With this payment method, customers can pay the full cost of the goods using a plastic card after 14 days from the date of receiving the goods. The total cost of one or more goods should be between 50,000 soums and 1,000,000 soums. These payment methods provide flexibility and convenience for customers to choose the most suitable option for their purchases on the ZOOD platform.
  • How to get E-Imzo?
    We have noticed that many of you are interested in the process of obtaining an E-Imzo, or "Digital Signature". We are ready to help you understand this issue and provide the necessary information.
  • How to add IKPU?
    The IKPU (Identification Code for Products and Services) is a unique set of characters (numbers) assigned to a specific type of product or service. It is used to identify and classify products or services in various electronic documents such as invoices, contracts, and cash register receipts. The IKPU serves as a standardized code that helps ensure accurate identification and classification of products or services in electronic transactions. It enables efficient data processing, record-keeping, and analysis of business activities. By incorporating the IKPU in electronic documents, businesses can streamline their operations, improve accuracy in reporting, and enhance the overall efficiency of electronic transactions. It also facilitates compliance with regulatory requirements and simplifies data exchange between different systems and platforms. Overall, the IKPU plays a crucial role in the digitalization of business processes, providing a standardized and reliable method for identifying and tracking products or services in electronic transactions.
  • What is Product Image?
    Product Image - an image of a product uploaded to the ZoodMall&ZoodPay online platform that meets its requirements and has its own link for uploading to the application, using it as a handout and sending it to customers. In ZoodMall&ZoodPay, sellers cannot copy photos or links from other sellers. Because the system has an automatic ban on this type of action. In the ZoodMall&ZoodPay application, the seller is free to use links the photos already posted in other platforms or online application that he owns when listing his goods. If the seller does not have the conditions to use the above features, he can use the support of the ZoodMall&ZoodPay application.
  • Is Didox a platform designed for interaction between organizations?
    Didox is the most popular and largest electronic document management service in Uzbekistan, uniting more than 250,000 organizations. It's free for most businesses and the best value for everyone else. This is a very handy tool. You can use didox for document management with ZoodPay & ZoodMall. To do this, you need to register with Didox. Didox is an online platform that allows organizations and companies to interact and collaborate with each other. This platform provides a convenient interface for sharing information, organizing meetings and negotiations, as well as for exchanging documents and completing tasks. One of the main advantages of Didox is the ability to obtain quality services and products at a lower price than traditional procurement methods. The platform allows its users to find partners and suppliers around the world, which expands business opportunities. Didox also offers many tools to simplify and streamline business processes, such as record keeping, data analysis, reporting, and more. Users can create and manage projects on the platform, as well as exchange messages and files within projects. The Didox platform is a convenient and efficient way to connect organizations and increase business productivity. With Didox, you can expand your business opportunities, reduce your purchasing costs, and simplify your interactions with partners and suppliers.
  • What is Order management?
  • How can products be activated and deactivated on the platform?
    Managing your products on the ZoodMall marketplace involves the ability to activate and deactivate them as needed. This allows you to update information, adjust prices, temporarily suspend sales, or check stock availability. Here's a step-by-step guide on how to activate and deactivate products on ZoodMall: Product Activation: Log in to your seller account on the ZoodMall marketplace. Locate the product you want to activate. Click the "Activate Product" button. Your product will now be available for purchase on the ZoodMall marketplace. Product Deactivation: Log in to your seller account on the ZoodMall marketplace. Find the item you want to deactivate. Click the "Deactivate Product" button. The product will be temporarily unavailable for purchase on the ZoodMall marketplace. However, the product information will remain in your merchant account, allowing you to reactivate it at any time. By utilizing the product activation and deactivation features on ZoodMall, sellers can easily manage their product listings, ensuring accurate information, pricing, and availability. This can be done effortlessly through the seller's personal account, providing a seamless experience for sellers on the platform.
  • What is the seller rating and how is it determined on the platform?
    In the field of online sales, it is very important to convey to buyers that you are reliable and that you can be trusted. It is because of this that our company makes your rating. Depending on your order submissions, any buyer can observe your rating and evaluate your potential as a seller. In order to elevate you and make you one of the best, ZoodPay University has created a video for you about all aspects of selling and how to impress customers that you are worth ordering from. ZoodMall is an online marketplace that provides an opportunity for sellers to sell their products online in Uzbekistan. On the ZoodMall marketplace, merchants can sell a wide range of products, including clothing, electronics, household appliances, cosmetics, and more. The seller rating on ZoodMall is very important for buyers who want a quality product and reliable service. The seller's rating is calculated based on the reviews and ratings of buyers who have purchased goods from this seller on the marketplace. To improve their ranking on ZoodMall, sellers need to provide quality products and ensure fast and efficient shipping. They must also pay attention to customer service, solve problems and answer buyers' questions. Customers who shop at ZoodMall can leave reviews and ratings for sellers after each purchase. These reviews and ratings are used to calculate the seller's rating. The higher the rating of the seller, the greater the chance that he will be chosen by buyers when buying goods. In general, the seller rating on ZoodMall is very important for building trust among buyers and increasing sales of sellers on the marketplace. Therefore, sellers on ZoodMall should pay enough attention to their rating and try to provide a high level of service to their customers.
  • What percentage will be retained when selling through the ZoodMall marketplace?
    Tariffs for providing the opportunity to place goods on the marketplace: Women's clothing - 11.2% Men's clothing - 11.2% Phone cases, Phone accessories – 11.2% Walkie-talkies, Spare parts for phones – 5.6% Smartphones, feature phones – 2.24% Notebook accessories, Computer cables and connectors, Tablet accessories – 11.2% Network equipment, Computer components, External drives, Computer peripherals, Internal drives, Parts for laptops - 5.6% Notebooks, Desktop computers, Demo boards and accessories, Tablets, Printers and scanners – 2.24% Acoustics, Headphones, Smart electronics - 5.6% Video games, Audio and video, Cameras and photos - 2.24% Electronic cigarettes and accessories, Accessories and spare parts, Power supply – 11.2% Jewelry and accessories - 11.2% House and garden - 11.2% Suitcases and bags – 11.2% Toys - 11.2% Sports and active recreation - 11.2% Beauty and health - 11.2% Auto and Moto goods – 5.6% Interior accessories – 11.2% Fittings – 11.2% Bathroom fittings - 5.6% Furniture - 5.6% Stationery and books - 11.2% Weddings and events - 11.2% Security and protection - 5.6% Household appliances - 5.6% Watches - 11.2% Shoes - 11.2% Goods for children - 11.2% Children's furniture - 5.6% Clothing accessories - 11.2% Electronic components and accessories - 5.6% Lamps and lighting - 11.2% Special purpose clothing - 11.2% Tools - 5.6% Stationary phones and accessories, Smart watches and bracelets, Video surveillance – 5.6% TVs - 2.24%
  • How does the platform handle new order confirmations and processing?
    To ensure a smooth order processing and avoid any issues, it is advisable to reconfirm the order with the customer before sending it, especially if there is a possibility of cancellation or change of mind. Once a buyer places an order on ZoodMall, it is forwarded to the seller. The seller has a timeframe of 24 hours to verify and confirm the order details, including the quantity and value of the goods, shipping address, and payment method. If all the information is accurate and in order, the seller should proceed to confirm the order. Once the order is confirmed, the seller is responsible for shipping the goods to the buyer within 2-3 days. During this process, ZoodMall handles the payment from the buyer, deducts the platform service fee, and transfers the remaining amount for the goods to the seller. By following this order confirmation and fulfillment process, sellers can ensure efficient and accurate transactions on the ZoodMall platform. In general, the confirmation and processing of a new order on the ZoodMall marketplace is fast and efficient thanks to automated processes and notification systems. This allows sellers and buyers to quickly and easily transact on the platform, which is one of the main reasons why ZoodMall is so popular. In addition, ZoodMall offers sellers and buyers a range of value-added services that help streamline the process of buying and selling on the platform. For example, merchants can use storage, packaging, and shipping services, allowing them to focus on the production of goods rather than logistics and delivery.
  • What are some of the customer reviews and feedback about ZOOD's products or services?
    Customer reviews play a significant role in influencing future product sales. These reviews can have both positive and negative impacts on a seller's reputation. As many buyers rely on reviews before making a purchase, a negative review can potentially harm the seller's image if it doesn't align with the actual product or if the buyer has misunderstood its proper usage. It is crucial for sellers to actively manage and respond to customer feedback to address any concerns, clarify product information, and ensure customer satisfaction. By maintaining a positive and transparent approach towards customer reviews, sellers can build trust and enhance their reputation in the marketplace.
  • What is Exchange process?
    The exchange processing is a crucial aspect of ensuring customer satisfaction and maintaining a positive relationship between the seller and the buyer. When a customer receives a product and wishes to exchange it for a specific reason, it is essential for the seller to have a well-defined exchange process in place. To facilitate the exchange process, sellers often provide an option for customers to apply through an application or contact the customer support team to initiate the exchange. This allows the customer to communicate their concerns or dissatisfaction with the received product and request an exchange for a new, non-defective item.
  • How can high-quality product photos be ensured on the platform?
    How can a good product photograph increase sales for your business? Having an eCommerce store to sell your product is one of the best strategies to increase your sales. However, the rise in e-commerce today has brought a tough end to online shopping. This means that for any e-commerce that wants to sell online, it's no longer enough to put a product description with a mediocre image. It is necessary to make the presentation of the product as attractive as possible. Indeed, one of the main methods of selling on the web is to use a professional product photo that generates interest and attracts attention. In this article, we will tell you how good product photography can increase sales for your business. First impression It is believed that a well-taken photo accounts for at least 80% of sales success. Undoubtedly, a good photo makes the buyer pay attention to the product. This is the main and most descriptive description of the product. It is the first thing a customer sees when they are about to make a purchase. According to statistics, 8 out of 10 potential buyers will not consider a product without a photo. Therefore, you must make sure that the photo of the product being offered is attractive in order to capture the attention of your customer. Help in decision making! Simple question: would you buy a dress based solely on its description? As a customer, you will most likely need some sort of visual reference to help you feel confident when making a purchase decision. It is true that written text is necessary when specifying material, size, weight, etc. However, the quality of the images offered on a product is critical to achieving a user conversion to an eCommerce portal. If you offer a low quality image, the user will be distrustful of the product and e-commerce. This will force him to look for another store to purchase the same product. Increase customer interest in the product Nothing can attract a buyer like a well-taken product photo. When buying on the Internet, a person most often cannot evaluate the product in real life: he is not able to see, touch or try it. A good product photo can convey all of this information. A beautiful picture awakens the desire of the buyer to become the owner of the product. Conversely, in the absence of a well-taken photo, there is a high probability that the product page will not even be opened Build trust and increase the number of buyers. A good product photo reflects the quality of the product being sold as accurately as possible and shows its main properties and characteristics. If the photo doesn't appeal to the person, the product page often won't even open. Conversely, good photos increase the number of visitors, and as a result, increase the number of buyers. In addition, it increases customer loyalty and the likelihood that he will again make a purchase in this store in the future. Conclusion It goes without saying that a good product photo is a key element when it comes to building trust in your online store. Potential customers will feel much more secure when buying, which means they will buy more if you offer them quality graphic information. So by taking care of your e-commerce photography, you will pass on trust and security to your consumers. Did you know that at Zoodmall we have a department called Content Factory where you can submit your products and they create content for you for your products (photos and product description)
  • Which new features be added to the Promo Price section?
    The introduction of new functions in the back office of the seller opens opportunities for more flexible management of promotional offers. One of the key new features is the ability to specify a "maximum quantity allowed" for a promotion when it is installed. Sellers now have the ability to choose how many items they wish to sell at the promotional price or at a discount using this new field in the "Promotion Price" section. After installing a promotion, to see where the maximum number of products in the seller's back office is displayed, follow these steps: This greatly increases the flexibility and control of sellers over promotional offers. Previously, sellers were limited to a predetermined number of items that could be sold at a promotional price. However, with the introduction of a new feature, they can tailor the number of products available to fit their needs and sales strategy.
  • What does "Updated SBO" means?
    We are excited to share the news of our recent interface update for Zood partners. Our team has dedicated significant effort to enhance the visual aesthetics and functionality of our platform, providing a fresh and modern look for an improved user experience. With this update, we have carefully redesigned the interface to create a more visually appealing and intuitive environment for our partners. The updated interface incorporates modern design elements, streamlined navigation, and enhanced features, ensuring a seamless and efficient workflow.
  • How do I add a gift to my order?
    ZoodMall is an online marketplace that allows merchants to sell their products worldwide. Adding a gift to an existing product in the ZoodMall system can help increase sales and attract more customers. Here's a little guide on how a ZoodMall seller can add a gift to an existing product.
  • How to add new features to the Promo prices section on ZOOD Partners?
    The introduction of new functions in the back office of the seller opens opportunities for more flexible management of promotional offers. One of the key new features is the ability to specify a "maximum quantity allowed" for a promotion when it is installed. Sellers now have the ability to choose how many items they wish to sell at the promotional price or at a discount using this new field in the "Promotion Price" section. This greatly increases the flexibility and control of sellers over promotional offers. Previously, sellers were limited to a predetermined number of items that could be sold at a promotional price. However, with the introduction of a new feature, they can tailor the number of products available to fit their needs and sales strategy. After installing a promotion, to see where the maximum number of products in the seller's back office is displayed, follow these steps:
  • What is OFD?
    To fiscalize your sales through ZoodMall, you need to follow the guidelines provided by the online trading platform. Here is a general overview of the steps involved in the fiscalization process: For fiscalization through ZoodMall, sellers are required to provide specific data and ensure compliance with the new workflow. Here are the key points to consider: Required data: Sellers must provide the following information for fiscalization: TIN (Tax Identification Number) or PID (Personal Identification Number) Fiscal module number IKPU (Identification Code for Products and Services) VAT payer status: Sellers must be registered as VAT payers. Commission agent registration: Sellers should include the sole proprietor LLC "OrientSwiss Tashkent" (TIN 305669413) as a commission agent in their personal taxpayer account. Detailed instructions on how to do this can be found on ZoodMall's platform. Updated workflow: Starting from February 16, 2023, the workflow for fiscal checks has changed. Instead of sellers sending fiscal checks to buyers, ZoodMall now transfers information about the sold products to the Online Fiscal Data Operator (OFD) on behalf of the sellers. Issuing fiscal receipts: ZoodMall will generate and send fiscal receipts to buyers via email. Buyers will receive these receipts for their purchased goods. Tax records: The information about the sold goods will appear in the seller's tax records the next day, ensuring compliance with fiscal reporting requirements.
  • How does the SMS confirmation of pickup work?
    In today's digital era, the widespread use of mobile devices has made SMS confirmation an invaluable tool for businesses, particularly for self-delivery services. Implementing SMS confirmation for self-pickup offers several advantages that enhance customer convenience and boost sales. When a customer places an order for self-pickup, they receive an OTP (One-Time Password) code via SMS. The seller must obtain this code to verify and confirm the order. This adds an extra layer of security by ensuring that only the intended recipient can confirm the order, safeguarding customer information and order details. SMS confirmation for self-pickup also improves the overall purchasing experience for customers. Receiving an SMS with the OTP code assures them that their order has been successfully received and can be collected promptly. This reduces any anxiety or uncertainty that may arise while waiting for the goods. Furthermore, SMS confirmation serves as an additional communication channel with the customer. If the customer has any questions or issues with their order, they can easily reply to the SMS message. This enables the merchant to promptly address any concerns, resolve problems efficiently, and enhance the customer's satisfaction. Using SMS confirmation for self-pickup also streamlines order processing, resulting in improved business efficiency. By eliminating the need for time-consuming phone calls or email exchanges to confirm orders, the merchant can quickly receive the OTP code and begin preparing the order for pickup. In summary, implementing SMS confirmation for self-pickup optimizes customer convenience, provides a secure verification process, enhances communication channels, and improves overall business efficiency.
  • What is Local order Management?
  • What steps should I take if the courier fails to pick up my package for delivery?
    If the courier does not pick up some goods upon arrival at the seller, there may be a possibility that these orders are categorized as "NEW ORDERS" in the courier's system. In such cases, it may take some time before the courier can verify, scan, and pick up these orders. As a seller, it is important not to immediately worry if the courier does not pick up certain goods during their visit to the store. These orders may require additional processing time in the courier's system before they are visible and ready for pickup. The courier will likely collect these orders during their next visit to the seller's store. It is recommended for the seller to keep track of these pending orders and communicate with the courier or relevant departments, such as Merchant Care or Logistics, if there are any concerns or delays in the pickup process. They can provide updates and assist in ensuring that the outstanding orders are properly addressed and collected by the courier at the next opportunity. By maintaining communication and following up on these orders, the seller can help facilitate a smooth pickup process and ensure that all goods are eventually collected by the courier.
  • How does the process of sending goods via Yandex work?
  • What are the available shipping methods on the platform?
    The finished product can be delivered to the customer in three different ways: delivery service employee (courier), points of issue of orders, and post office (Zood smart locker). Delivery service employee (courier): If the customer chooses the "home delivery - door to door" option, a delivery service employee (courier) will bring the order directly to their doorstep. Delivery within Tashkent takes one to three days until 19:00, while delivery to all regions of Uzbekistan takes two to four days, regardless of geographic location. Points of issue of orders (Pickup Point): Customers have the option to choose a Pickup Point as their delivery method. After placing the order, the goods are sent to the designated Pickup Point within 1-3 days. The customer can then choose a convenient time within two weeks to pick up their order from the Pickup Point, typically before 18:00, from Monday to Saturday. Post office (Zood smart locker): Another option for delivery is through Zood Smart Lockers, also known as ZoodBoxes. The buyer can pick up the goods from the post office at any time. Some smart lockers are located in shopping centers and supermarkets, allowing customers to retrieve their orders during the opening hours of the building. It's worth noting that smart lockers are being installed throughout Uzbekistan. It's important to note that before a merchant can connect to ZoodMall, they need to enter into a partnership agreement with the respective delivery services. This ensures a smooth flow of goods from the seller to the distribution center and ultimately to the customer. Delivery service employees (couriers) are responsible for checking the quality of the goods, signing the delivery certificate, and gradually transferring the responsibility for the goods during the delivery process. Delivery services generally include delivering orders up to the third floor. Couriers are not obliged to deliver goods above the third floor, and assistance from the customer may be required for certain situations. Additionally, for large-sized products like refrigerators, where only one employee is usually assigned for delivery, the courier may not be able to independently deliver the item to the customer's door. By providing different delivery options, ZoodMall aims to cater to the diverse preferences and convenience of customers, ensuring timely and efficient delivery of their orders.
  • What are the three new services offered by ZOOD Partners?
    We are excited to share the news of the launch of our new services: "Fulfillment Center," "Content Factory," and "Stock Funding." These services are designed to enhance your experience as sellers on our platform and provide additional support for your business growth. The Fulfillment Center service offers efficient and reliable order fulfillment solutions, streamlining the process of storing, packing, and shipping your products. With our dedicated fulfillment centers, you can focus on your core business while we take care of the logistics. The Content Factory service aims to optimize your product listings by providing professional content creation services. Our team of experts will help you create compelling product descriptions, captivating image to attract more customers and increase sales. Stock Funding is a service that offers financial support to help you manage and expand your inventory. We understand the importance of having sufficient stock to meet customer demand, and our stock funding service provides flexible financing options to ensure you have the necessary resources to scale your business. We are committed to continuously improving our platform and providing valuable services that empower our partners' success. These new services are part of our ongoing efforts to offer comprehensive solutions for your e-commerce needs. We encourage you to explore these services and take advantage of the opportunities they provide. Stay tuned for more updates and announcements as we continue to enhance your selling experience on our platform. Thank you for your partnership and trust in our platform.
  • How are products packaged on the platform for shipping and delivery?
    Putting yourself in the shoes of customers is indeed a valuable approach to understanding their experience and meeting their expectations. When it comes to packaging, it plays a crucial role in customer satisfaction and can leave a lasting impression. As a customer, receiving a product with bent, damaged, or wet packaging can be disappointing and frustrating. It reflects poorly on the overall presentation of the item and may raise concerns about the product's condition. To ensure a positive customer experience, it is essential to choose high-quality packaging that not only protects the product but also enhances its appeal. Furthermore, durable packaging can serve additional purposes beyond shipping. Customers may choose to keep the packaging as a keepsake or use it for various purposes in their daily lives, such as storage or organizing. This not only adds value to the product but also promotes your brand as others notice the branded packaging in their homes or when shared with friends and family. By prioritizing high-quality packaging, you can leave a positive impression on customers, encourage repeat business, and attract new customers through word-of-mouth recommendations. Remember, every interaction with a customer is an opportunity to build trust and loyalty, and quality packaging contributes to that effort.
  • What are the available shipping methods on the platform?
    he finished product can be delivered to the customer in three different ways: Delivery service employee (courier): The customer selects the "Door-to-Door" delivery method when placing the order. Delivery within the territory of Tashkent is typically completed within one to three days, until 19:00. Delivery to all regions of the Republic of Uzbekistan takes approximately two to four days, irrespective of the geographic location. Before connecting to ZoodMall, merchants are required to enter into a partnership agreement with delivery services. The courier who collects the goods from the seller ensures that they are packed and prepared according to quality standards and signs the delivery certificate at the distribution center. Responsibility for the goods gradually transfers between the participants in the delivery process. Points of issue of orders (Pickup Point): Customers can choose the "Pickup Point" delivery method, which allows them to order a product at a lower price. After the goods are ready, they are sent to the designated pickup point within 1-3 days. Customers have the flexibility to choose a convenient time to pick up their order within two weeks, before 18:00, from Monday to Saturday. Smart lockers (ZoodBox): Buyers have the option to pick up their goods from post offices or parcel lockers located in shopping centers and supermarkets. Smart lockers provide 24/7 accessibility for customers to retrieve their orders during the opening hours of the respective buildings. Installation of such smart lockers is currently underway throughout the Republic of Uzbekistan. It is important for customers to select their preferred delivery method when placing an order, ensuring that it aligns with their convenience and preferences. ZoodMall works closely with delivery services and provides multiple options to cater to different customer needs.
  • What should I do if the courier fails to come and pick up my package for delivery?
    If the courier fails to pick up the order within the specified timeframe of 24 hours, the seller should take the following steps: Contact the Merchant Care department: The seller should reach out to the Merchant Care department and inform them about the issue. They can do this by submitting a request or contacting the department directly. Request pickup: When contacting the Merchant Care department, the seller should request a pickup for their order that has not been collected by the courier. It is important to provide relevant details such as the order number and any other necessary information. Communication with Logistics Department: The Merchant Care department will then liaise with the Logistics Department to escalate the request for pickup. They will forward the request and ensure that it reaches the logistics team promptly. Logistics team action: The logistics team will receive the request and prioritize picking up the order from the seller as quickly as possible. They will coordinate with the seller to arrange a new pickup schedule or provide alternative instructions for the collection of the order. By contacting the Merchant Care department and initiating the request for pickup, the seller can ensure that the logistics team takes the necessary steps to collect the order in a timely manner. Communication and cooperation between the seller, Merchant Care, and the Logistics Department are essential to resolve the issue efficiently.
  • What should I do if the shipping provider loses my package during delivery?
    If the courier has lost the items, it is the responsibility of the courier company to fully refund the cost of the items without any discounts. However, the seller must provide evidence that the lost item was indeed shipped to the courier. To protect themselves against such situations, sellers can take certain measures. One effective option is to create an act of acceptance of the transfer of goods by the seller. This document serves as proof of the actual transfer of items to the courier during collection. By documenting the transfer, the seller can provide evidence of their fulfillment of the delivery obligation. Additionally, sellers can upload video recordings from their store, clearly showing the number of orders the courier collected on the day of shipment. These recordings can further support the seller's claim regarding the transfer of goods to the courier. It's important to note that oral evidence alone is not sufficient to substantiate the fact of the transfer of goods, as the seller is considered an interested party. Therefore, having proper documentation and supporting evidence is crucial in cases where items are lost during the delivery process.
  • What should I do if the courier refuses to pick up my parcel for delivery?
    The courier may refuse to accept the goods in certain cases to ensure the proper handling and delivery of items. These cases include: Improper presentation of goods: If the goods are already damaged, have scuffs, dents, or are not neatly packaged when handed over to the courier from the store, the courier may refuse to accept them. It is important for sellers to ensure that the goods are in good condition and properly packaged before handing them over to the courier. Seller's refusal to pack the goods: If the seller refuses to pack the goods, it can create a higher risk of damage during delivery. In such cases, the courier company may decline to accept the unpacked goods as they may not be adequately protected. It is recommended for sellers to properly pack their goods to ensure their safe transportation. By ensuring that the goods are in proper condition and adequately packaged, sellers can help facilitate a smooth acceptance process by the courier and minimize the risk of damage during delivery.
  • What should I do if the shipping provider breaks my product during delivery?
    If an item is damaged by the courier company during delivery, it is important to take the following steps to seek reimbursement for the damage: Write a claim letter: Prepare a formal claim letter outlining the details of the incident, including the date of delivery, tracking number, description of the damage, and any supporting evidence such as photographs. Clearly state that you are seeking reimbursement for the damage caused by the courier company. Send the claim letter: Send the claim letter to the courier company's customer service department. Make sure to retain a copy of the letter for your records and consider sending it via certified mail or with a delivery confirmation to ensure it reaches the intended recipient. Investigation process: The courier company will initiate an investigation to determine where the breakdown occurred during the delivery process. They may contact various employees within the company, such as couriers, warehouse staff, or delivery personnel, to gather information and evidence related to the incident. Reimbursement: Once the courier company completes their investigation and determines that they are responsible for the damage, they will be prepared to reimburse you for the incurred damage. The reimbursement should cover the cost of the item, any shipping fees, and potentially any additional expenses incurred due to the damage. It's important to note that the process of investigation and reimbursement may take some time, depending on the courier company's procedures and policies. It's recommended to maintain open communication with the courier company throughout the process and follow up if necessary to ensure a timely resolution. By following these steps and providing the necessary documentation and evidence, you can increase the likelihood of receiving reimbursement for the damage caused by the courier company.
  • What is the process of putting items into the ZoodBox for delivery?
    In this video you can watch the process of putting orders into ZoodBBox
  • What are the terms and conditions for using the Fulfillment Center service provided by ZOOD?
    As a seller, finding the right fulfillment center for your products can be a major challenge. That's why we are excited to offer you the incredible opportunity to store your items in our Fulfillment Center at ZOOD, absolutely free for up to 45 days. From now until the end of September 2023, we are waiving storage fees for the first 45 days for new sellers who choose to store their products in our Order Processing Center. This means you can take advantage of our exceptional amenities, including climate-controlled storage facilities and state-of-the-art security measures, without incurring any additional costs. At ZOOD, we understand that every retailer has unique needs. That's why our Fulfillment Center is designed to be flexible and scalable, allowing you to store as much stock as you require. Whether you're just starting out or an experienced seller, our Fulfillment Center is the ideal solution for all your storage needs. If you're seeking a reliable and cost-effective way to store your products, look no further than ZOOD. Take advantage of our 45-day free storage offer today and discover how our Fulfillment Center can enhance your business.
  • How can you check your inventory on the ZOOD platform?
    At ZOOD, we recognize the importance of inventory management in running a successful online business. We understand that it can be time-consuming for sellers to monitor inventory levels manually. That's why we are constantly enhancing our Seller Back Office (SBO) and introducing new tools to streamline your sales process. We are thrilled to announce a new feature that will simplify inventory management for you. You can now easily check the quantity of items you have in stock at the ZOOD Fulfillment Center directly from your Seller Account (SBO). This gives you greater control over your inventory and allows you to keep a close eye on stock levels. To access this feature, simply log into your Seller Personal Area (SBO), click on the "Fulfillment" button, and navigate to the "Main Dashboard." There, you will find the "Fulfillment Overview" section where you can view detailed information about the products you store in our fulfillment center. This enables you to make informed decisions about your inventory and ensure that you never run out of your best-selling items. We believe that this new feature will simplify your inventory management process and enhance your selling experience on the ZOODMALL marketplace. Our goal is to provide you with the tools and support you need to succeed. If you have any questions or concerns about this new feature, please don't hesitate to reach out to our dedicated Seller Support team. We are here to assist you in growing your ZOODMALL business. Thank you for choosing ZOODMALL as your trusted marketplace.
  • How does the process of sending goods to the warehouse through the seller's back office work?
    To specify which goods need to be sent to the warehouse of the Fulfillment Center, please follow the steps shown in the instructional video provided. Once the goods have been successfully shipped to the Fulfillment Center warehouse, you will have access to track their status and manage them through your merchant back office. This allows you to efficiently monitor inventory and handle fulfillment processes for your products.
  • When are ZoodPay & ZoodMall merchants paid out?
    At Zood, we prioritize maintaining smooth and efficient financial transactions with our partners. To ensure timely and organized mutual settlements, our dedicated Accounting Department facilitates regular payment exchanges three times a week, specifically on Mondays, Wednesdays, and Fridays. This commitment to consistent and reliable payment processing reflects our emphasis on upholding deadlines, fostering strong partnerships, and building trust. It also plays a vital role in promoting financial stability and enabling long-term planning for all parties involved.
  • How are goods delivered to the warehouse on the ZOOD platform?
    To ensure a smooth process for sending goods to the Fulfillment Center warehouse, please follow the steps outlined in the instructional video. These steps will guide you through the process of specifying which goods need to be sent to the warehouse. Once your goods have been shipped to the Fulfillment Center warehouse, you will have the ability to track their status and manage them through your merchant back office. This allows you to stay updated on the inventory levels and fulfillment of your products. By effectively utilizing the Fulfillment Center and leveraging the features provided in your merchant back office, you can streamline your operations and focus on growing your business. If you have any further questions or require assistance, our support team is available to help you. Thank you for choosing our Fulfillment Center as your trusted warehousing solution.
  • What kind of general information there is?
    A fulfillment center is a warehouse facility that handles various processes involved in order fulfillment for e-commerce businesses. It serves as a central hub for managing inventory, processing orders, packaging products, and facilitating their delivery to customers. The primary goal of a fulfillment center is to ensure efficient and timely order fulfillment, allowing businesses to deliver goods to customers as quickly as possible. The fulfillment center is responsible for receiving incoming inventory from sellers, storing it in an organized manner, and tracking inventory levels. When an order is placed, the fulfillment center processes the order, picking the items from the inventory, packing them securely, and preparing them for shipment. This includes labeling, packaging materials, and ensuring that products are in good condition. Once the order is ready, the fulfillment center arranges for its delivery through various shipping methods and carriers. Fulfillment centers have specific guidelines and conditions for accepting products, such as the requirement for goods to be properly packaged, sealed, and in good condition. They may have restrictions on certain types of products, such as perishable items, flammable goods, or oversized/bulky items. Adhering to these guidelines helps maintain the quality and presentation of products throughout the fulfillment process. Using a fulfillment center can benefit businesses by outsourcing the complex logistics and operational aspects of order fulfillment. It allows companies to focus on other aspects of their business while relying on the expertise and infrastructure of the fulfillment center to handle the storage, processing, and delivery of their products.
  • What is the new service "Warehouse Fulfillment Center" offered by ZOOD for its partners?
    The Fulfillment Center is a state-of-the-art warehouse facility that plays a crucial role in managing the entire order fulfillment process, from inventory storage to order processing and delivery. It serves as the backbone of the logistics infrastructure for the ZOOD marketplace, enabling efficient and timely processing of customer orders. The Fulfillment Center is designed to handle large volumes of goods, ensuring that products are stored securely and can be quickly accessed when orders are received. By leveraging the Fulfillment Center, ZOOD can streamline its operations, improve order accuracy, and expedite delivery to provide a seamless shopping experience for its customers.
  • What are the essential rules and guidelines that businesses should follow when creating and publishing content on the ZOOD platform?
    Effective content is crucial for online merchants as it directly influences customer purchasing decisions. High-quality visuals are particularly important in attracting buyers and conveying product details accurately. To showcase product size effectively, it's essential to provide clear and informative images that help customers understand the dimensions. To learn more about optimizing your product images to showcase size and increase sales, we recommend watching the provided video. It will provide valuable insights and strategies to enhance your content and maximize your success as an online merchant. A marketplace is indeed a platform that connects sellers and buyers, and the quality of content plays a crucial role in attracting and engaging potential buyers. Here are some important content rules to follow on the marketplace: Provide complete product information: Make sure to include all relevant details about the product, such as its name, description, features, images, price, and shipping terms. This comprehensive information helps buyers understand the product and make informed purchasing decisions. Use attractive images: High-quality images are essential to showcase your products effectively. Capture clear and appealing images from various angles to provide a visual representation of the product. Engaging images can grab buyers' attention and increase the likelihood of making a purchase. Craft a clear product description: Your product description should be concise, informative, and easy to understand. Clearly highlight the features, benefits, and potential uses of the product. Use simple and engaging language to communicate the value of the product to potential buyers. Regularly update product information: Keep your product information up to date, especially when there are changes to pricing or shipping terms. This ensures that buyers have accurate and current information, avoiding any confusion or discrepancies between the seller and the buyer. By adhering to these content rules, you can enhance the appeal and clarity of your product offerings on the marketplace, ultimately attracting more buyers and increasing your sales potential.
  • What is Zood Content Factory, and how does it benefit businesses partnering with ZOOD?
    ZOOD Content Factory is a service offered by ZOOD that aims to simplify the process of creating, producing, and publishing product content for online merchants. It is designed to enhance the sales potential of products by providing high-quality visuals and comprehensive product information. The Content Factory team works to capture and incorporate suitable product photos from various angles, along with accurate product characteristics and descriptions. By utilizing this service, online merchants can benefit from professionally created content that showcases their products in an appealing and informative manner. The goal of ZOOD Content Factory is to support merchants in maximizing their sales potential by ensuring their product content is engaging, visually appealing, and informative.
  • What is the role of content at ZOOD, and how does it contribute to the overall business strategy?
    Content in the marketplace refers to the various types of information used to promote and sell goods on the platform. It includes textual material, images, videos, customer reviews, and other elements that capture the attention of potential buyers and encourage them to make a purchase. Effective marketplace content serves as a powerful tool for attracting customers, increasing brand awareness, and establishing trust between sellers and buyers. It enhances the quality of product descriptions, provides additional information that sets products apart from competitors, and highlights the unique benefits they offer. Sellers on marketplaces have the opportunity to utilize diverse content formats, such as compelling text descriptions, visually appealing product photos, engaging video reviews, detailed product usage instructions, and authentic customer reviews. Optimizing content for search engine optimization (SEO) helps improve visibility in search results and boosts product discoverability. Marketplace platforms often provide sellers with tools and features to create and enhance their content, such as photo editors and video editors. These resources enable sellers to produce high-quality content that enhances the presentation of their products and contributes to improved sales performance. It is essential for sellers to adhere to content rules set by the marketplace. These rules may include guidelines such as not using content from social media platforms, utilizing a white background, placing the product in the center of the photo, excluding product tags, avoiding hand-held product displays, refraining from signatures on photo content, capturing high-quality images, taking photos from multiple angles, using mannequins for clothing, and displaying the entire pair of shoes for footwear products. Overall, marketplace content plays a pivotal role in establishing a connection between sellers and buyers, elevating the quality of products and services, and ultimately driving successful sales transactions on the platform.
  • What does the new service "Content Factory" offered by ZOOD Partners entail?
    ZOOD Marketplace is proud to introduce its very own Content Factory, an innovative platform designed to help merchants create high quality content for their products. With ZOOD Content Factory, merchants can easily and efficiently create compelling and informative product descriptions and images that help attract more customers and increase sales. ZOOD Content Factory is designed with flexibility and customization in mind, allowing merchants to customize their content to suit their specific needs and preferences. Whether merchants want to highlight specific features, showcase product use cases, or simply showcase their products in the best possible light, ZOOD Content Factory offers the tools and resources you need to succeed. In addition, ZOOD Content Factory is backed by a team of experienced content creators who are dedicated to helping merchants create the most compelling and effective product content. With their experience and support, sellers can be confident that their products will be presented in the best possible way, helping them to attract more customers and increase sales. All in all, the ZOOD Content Factory is an essential tool for any merchant who wants to be successful on the ZOOD marketplace. With its user-friendly interface, customizable features, and a dedicated team of content creators, it offers everything merchants need to create compelling and effective product content that will help them stand out from the competition and increase sales.
  • What is inventory financing, and how does it work?
    Inventory is the process by which a company checks the quantity and value of its inventory in a warehouse. This process is important for accounting for the company's funds and determining its financial condition. However, stock counting may also require additional financial costs. For example, a company may need to rent additional equipment or hire temporary employees to speed up the inventory process. In addition, inventory may reveal the need for additional inventory purchases to meet customer demand. Companies can use a variety of methods to fund inventory inventory. One way is to use your own funds. The company may use its own capital or allocate additional funds from its current assets to cover inventory costs. Another way of financing is the use of a loan or a loan. The company may apply to a bank or other financial institution for a loan or loan to cover inventory costs. However, it must be taken into account that this may require the payment of interest on a loan or loan, which will increase the costs of the company. Companies can also use factoring or discounts from vendors as a way to fund inventory inventory. For example, a company may receive a discount from a supplier when paying by a certain date, or sell its invoices to pay suppliers through a factoring company. In general, inventory inventory financing can be done in a variety of ways, including using equity, loans, borrowings, factoring, or discounts from suppliers. Each method has its own advantages and disadvantages, so companies should choose the most suitable method depending on their needs and finances.
  • What is the ZOOD Stock Financing service?
    "Stock Financing," provided exclusively to ZOOD partners, offers financial assistance to partners who choose to sell their products through our Fulfillment Center. Stock Financing is a service designed to empower our partners by providing them with funding to purchase goods throughus. These goods will then be stored in our efficient Fulfillment Center. This means that partners can acquire the necessary stock and be prepared to boost sales without having to invest their own capital. What are the benefits of Stock Financing? - Financial support for purchasing goods and increasing sales. - No personal investment required to procure goods. - Convenient storage and handling of goods in our advanced Fulfillment Center. - Expedited delivery of goods to valued customers. How to utilize the "Stock Financing" service? To access this service, partners simply need to reach out to ZOOD's dedicated manager and submit an application for financing by number +998712090076. Once approved, we will provide the necessary funds for purchasing the goods and organizing their storage in our Fulfillment Center. Our Stock Financing service will significantly contribute to the growth and expansion of our merchant partners' businesses, enabling them to achieve greater sales success. Should you have any inquiries or require further information, please do not hesitate to contact our dedicated manager.
  • What products are subject to mandatory digital labeling on the ZOOD marketplace in accordance with the new requirements of the legislation of the Republic of Uzbekistan?
    The ZOOD marketplace is implementing a procedure for mandatory digital marking of household and other appliances in order to comply with the new requirements of the legislation of the Republic of Uzbekistan, introduced in accordance with the Decree of the Cabinet of Ministers of the Republic of Uzbekistan No. 148 dated April 02, 2022. The products listed below cannot be sold on the ZOOD marketplace without digital marking starting from September 01, 2023, namely: • Vacuum cleaners; • Washing machines; • Refrigerators and freezers. • TVs and monitors. • Household gas stoves; • Hoods; • Ovens and stoves; • Microwaves. • Irons; • Water heaters; • Air conditioners; • Household appliances with built-in electric motor (juicers, blenders, mixers, coffee grinders, meat grinders); • All types of lamps.
  • What is Digital Marking?
    Digital marking is the process of applying a specialized code to a product or product packaging, the purpose of which is to track the movement of the marked product. The main task of product labeling is to guarantee consumers the authenticity and declared quality of the purchased products. To mark the goods, a two-dimensional Data Matrix code is used, which fixes the date and place of production of the goods and tracks its movement along the commodity chain: from the manufacturer to the wholesale and retail link and further to the sale of the goods through the online checkout. At each stage, data on production and turnover of products are recorded in the national information system for digital marking and traceability of goods - NIS Asl Belgisi.
  • Why do we need digital marking?
    According to data from open sources, the overall level of the “shadow” economy in 2019 in Uzbekistan amounted to 52.11%. Placing a Data Matrix code on product packaging makes it possible to more effectively combat counterfeiting and smuggling, protect legal businesses and consumers from counterfeit products, and also increase tax collection for the state. By fixing the movement of marked goods at each stage from the manufacturer to the buyer, the appearance of duplicate goods and the possibility of its repeated withdrawal from circulation are excluded. The consumer can verify the authenticity of the product by scanning the marking code with the ASL Belgisi mobile application.
  • Who is responsible for marking?
    Manufacturers and importers are responsible for applying the marking code, they are obliged to order marking codes, mark the goods at the factory, put the marked goods into circulation and transfer data about the goods to the marking system for further operations by other participants in the circulation of goods. For the issuance of marking codes and the operation of the Asl Belgisi system, the operator of CRPT TURON LLC is responsible. It is he who ensures the creation, operation and development of the Asl Belgisi.
  • What are the risks if digital marking is not done?
    Violation of marking rules by manufacturers and sellers is subject to a fine in the amount of net revenue received in the last reporting quarter. That is, all profits for this period go to pay the fine.
  • Once you receive the label in Excel format, you have two options for marking your products:
    Service provider: a legal entity that, on behalf of a participant in turnover, applies an identification tool (DataMatrix code) to consumer packaging or a label. The service provider is not a member of the state information system. is a contracting company that provides services for applying marking codes. The service provider does not work with the "Medications" product group. Integrator: Integrator - is a contracting company that develops integrated solutions for the automation of technological and business processes in the organization. Integrators help UOTs connect to the marking system. and comply with all rules and standards enshrined in regulatory legal acts, install and maintain marking equipment and software.
  • How Does Marking Work?
    • A participant in the circulation of goods is registered with the NIS Asl Belgisi. • The manufacturer or importer orders a digital code and puts a unique code on the product. • The marking code records the entire logistics chain along which the subject of marking moves, from the factory to the consumer, from the introduction into circulation to the withdrawal of goods from circulation. • The code is scanned by a participant in the circulation of goods with a special 2D scanner when selling at an online checkout. This is how information about the disposal of products from circulation is transmitted to the system. • Using a mobile application for digital marking of goods, the consumer can check its legality.
  • How much does the marking code cost?
    The cost of digital marking is determined by the Resolution of the Cabinet of Ministers No. 833 of December 31, 2020: • according to Decree No. 833 of December 31, 2020, the Operator charges a fee of 68 soums for one marking code (VAT is paid separately). • the code is paid only by the manufacturer or importer of the product. • other participants (wholesale, retail, consumers) pay nothing.
  • Where is ZoodInvest’s office located?
    We are located at the following address: 81, Makhtumkuli Street, Dustobod Mahallya, Yashnabad district, Tashkent, the Republic of Uzbekistan. You can also contact us at the following contact details below: https://www.zood.biz/contact
  • What is the ZOOD Ecosystem and what is the link between ZOOD and ZoodInvest?
    The ZOOD ecosystem is a digital lending platform that drives financial inclusion by providing innovative and accessible financial solutions to over 300 million individuals and SMEs in Pakistan, Iraq, Uzbekistan, and Lebanon. Headquartered in Switzerland, ZOOD has ten offices serving over 10 million users across its fast-growing FinTech emerging markets. ZOOD provides a holistic ecosystem encompassing FinTech (ZoodPay), E-commerce (ZoodMall), E-logistics services (ZoodShip) and E-Investment (ZoodInvest), with lending at the core of its operations. ZoodInvest is a halal investment instrument that attracts capital from investors and further channels it to the sale of goods through other Halal products within the ZOOD Ecosystem on an installment basis.
  • What is ZoodInvest?
    ZoodInvest is a limited partnership established in accordance with the legislation of the Republic of Uzbekistan, the main purpose of which is to attract and further invest the funds of investors in strict accordance with the Islamic finance principles. ZoodInvest attracts capital from investors and directs it to the sale of goods, works and services within the ZOOD ecosystem.
  • Under which regulations does ZoodInvest’s business model operate?
    ZoodInvest acts as a general partner (asset manager) of the Limited Partnership, while the funds of the investor (acting as a limited partner) are contributed to the partnership as a replenishment of the authorized capital of the partnership and distributed for the purpose of financing commercial operations (halal purchase and sale of goods) within the framework of the ZOOD ecosystem. The profit received as dividends will be distributed among investors (limited partners), considering a certain fee for asset management services. From a legal perspective, all investors are considered to be limited partners of this commercial business. The ZoodInvest model operates in accordance with the following regulatory framework: - The Law of the Republic of Uzbekistan "On Economic Partnerships" - Civil Code of the Republic of Uzbekistan
  • Can I invest in ZoodInvest if I’m not an Uzbek citizen?
    Investment from foreign nationals is not yet available, but we are planning to launch this product in the near future as well.
  • How can I manage my investments on ZoodInvest?
    At this moment ZoodInvest takes full responsibility for effectively managing your investments. Our team utilizes the best available expertise, business and risk management practices and technologies to ensure your assets are handled in the most transparent, effective and profitable way through ZOOD’s Halal products within the ZOOD Ecosystem.
  • What documentation do you provide as proof of my investment?
    The following documents regulate all of our relations with investors and serve as due proof of your investments: - Terms and Conditions – a legally-binding document outlining both parties’ rights and responsibilities. - Privacy policy – a document that serves as the foundation for securely storing and utilizing user information. - Foundation Agreement – an agreement that is formed and executed when the investor becomes the actual equity holder after due registration with the Public Services Center under the Ministry of Justice of the Republic of Uzbekistan.
  • How can I invest in ZoodInvest and what are the procedures for registering in your App?
    1. Download the ZOOD App; 2. Choose the ZoodInvest tab in the App; 3. Go through the verification and identification process; (Passport/ID photo, selfie, etc.); 4. Read and agree to (accept) all the relevant Terms and Conditions and Privacy Policy; 5. Insert the desired amount into your investment account; 6. Add your card using OTP verification; 7. Charge your investment account with the funds from your card.
  • What are the investment conditions?
    - Minimum investment amount – 1 000 000 Uzbek soums. - Maximum investment amount – no limit. - Minimum investment period – 1 month - Estimated Profit – 24-26% per annum. - Profit withdrawal period – Every 1 month debited to the card added in the App. - Profits can be reinvested – yes. Reinvestment is the process of redirecting profits back into the original investment made by an investor in a partnership. This process is repeated every single month unless an investor chooses to withdraw their earnings. - Early withdrawal of the entire investment amount and accrued profits is available on the first business day of each calendar month. The exit from the partnership is however possible by abiding to the 90 days prior notice from the investor and submitting the relevant application in the App, as governed under the Uzbek Law on Business Partnerships. In this case, the accrual of profits stops from the date of submitting the relevant application in the app.
  • Who can invest in ZoodInvest?
    Citizens of the Republic of Uzbekistan, who are 18 years or older and possess a valid official identity document, can make investments through ZoodInvest from anywhere in the world and who are the users of ZOOD Ecosystem.
  • Does ZoodInvest guarantee profit?
    No, based on the principles of Islamic finance there is no guarantee as the partners who share the profits must also share the losses, as no individual or organization can be certain of the future market movements. However, we have the most innovative methods of assessing the risks and the best investment and asset management expertise to help us accurately forecast your investment returns.
  • The annual profit rate is estimated between 24-26%; why is that?
    The investor's profit directly depends on the limited partnership's profit, which in turn is tied to several indicators. These are: - Volume of trade within the ZOOD Ecosystem – the higher the trade volume, the greater the potential profit and vice versa; - Regularity of payouts - If payments are made in a timely manner, we can reinvest them into new transactions, generating more profit; - Cost optimization - We meticulously manage all costs and negotiate agreements that will yield the highest profits.
  • When will my invested funds start generating profits?
    Your investment will be active from the date of your investment and your profit will be calculated at the end of the next month, following the month of the investment because according to our system, payments from financed transactions will begin to flow to our Limited Partnership on average 1 month after they are concluded.
  • How do I withdraw my profit? Can I withdraw my earnings early?
    You can withdraw your profits to your card attached to the ZOOD app on the first business day of every calendar month following the date of your registration as a limited partner at the Public Services Agency. This procedure is activated by a special button in the ZOOD app. Early withdrawal of the entire investment amount and accrued profits is available on the first business day of each calendar month after re-registration at the Public Services Agency and subject to submission of the relevant application no later than the 25th day of the month preceding the month of withdrawal. However, withdrawal from the partnership is possible only after the relevant re-registration at the Public Services Agency. In this case, the accrual of profit stops from the date of submitting the relevant application in the app.
  • What about the taxes?
    Any profit that is accrued on your investments is considered to be your income from dividends and ZoodInvest serving as your tax agent will withhold 5% of the accrued profit at the time of payment. Please note, however, that ZoodInvest does not bear any responsibility on the tax accrual and is not providing any tax advice, and you should independently check with your tax advisors for any tax implications that may arise under the relevant tax legislation of Uzbekistan.
  • Are there any other guarantees for investors?
    As an investor, ZoodInvest protects your rights in the following ways: - Accepting your investments only through official banks or payment systems (backed by banks) which require verification of both the recipient and sender; - Reflecting the rights and obligations of the Investor and ZOOD in our Terms and Conditions and the Foundation Agreement; - Making each investor an equity holder of ZoodInvest, with said status registered and confirmed by the Public Services Agency of the Ministry of Justice of the Republic of Uzbekistan – this confirms that there is a legitimate legal relationship between the investor and ZoodInvest.
  • Where are ZoodInvest funds invested?
    We direct your funds across all our sales for installments transactions within the ZOOD Ecosystem. For example, if you invest 100,000,000 Uzbek soums, we may distribute them to 100,000 separate sales transactions in sports equipment, electronics trading, large and small household appliances, construction materials, automobile parts, and so on. Based on 5 years of experience of ZOOD in Uzbekistan and also considering our strict and sophisticated scoring procedures the likelihood of being unable to meet the repayments for all 100,000 transactions is extremely low, and thus the risk of completely losing your investment is also rather small.
  • Could ZoodInvest provide funding for businesses other than the ZOOD Ecosystem?
    At present, the financing of other businesses outside the scope of the ZOOD Ecosystem has not yet been established, but we are planning to explore those opportunities and we will share all the relevant information if and when such products are launched.
  • How do you ensure that ZOOD products are Shariah-compliant?
    Before launching any products, we always consult with special Independent Sharia Consultants and procure their approval on the compliance of any models. In addition to that, for all of our products that are considered Shariah compliant we always acquire goods or services that we intend to sell before any transaction occurs. Furthermore, all of our business processes at ZoodInvest are subjected to regular audits in accordance with the laws of Shariah.
  • What is the legal structure of ZoodInvest?
    ZoodInvest is comprised of two legal entities: - The Limited Partnership "ZOOD HALAL INVESTMENTS KOMMANDITNOE TOVARISHESTVO" that receives funds from investors, who are also registered as equity-holders of this Limited Partnership, to conduct its main commercial activities. - LLC "ZOOD HALAL INVESTMENTS" (the "Management Company") serves as the General Partner of the Limited Partnership and is responsible for managing the assets and its activities.
  • Is ZoodInvest a Ponzi scheme?
    No, in Ponzi schemes, an investor’s money is simply redistributed to the second investor without creating any real value or economic benefit. In contrast, investing through ZoodInvest has an added value to the economic activity and growth through financing business transactions within the ZOOD Ecosystem, compliant with the relevant legal regulations.
  • How does ZoodInvest's ethical investment differ from earning interest?
    Your monetary contributions will be used for sales installment transactions of goods and services within the ZOOD Ecosystem. This means that goods are purchased from a store at a particular cost - for example, at 100 Uzbek soums and/or with a certain discounted rate applied then sold for 120 Uzbek soums. These margins, markups and discounts generate profits for the investor. In other words, the investor and ZoodInvest's profits come exclusively from trading activities, therefore they are not related to any interest generation. In addition, partners who share profits should also share losses among themselves in accordance with the principles of Islamic financing. Since no individual or legal entity can predict the future market movements, consequently, there are no any guarantees
  • Is ZoodInvest involved in selling what it doesn't own?
    Any products within the ZOOD Ecosystem that are Sharia-compliant are operated under the reseller model, which means that we always acquire a product or service that we intend to sell before any transaction occurs. This structure is in compliance with Musawwamah principle of Islamic finance.
  • Is there a certificate of approval for ZoodInvest's Halal operations?
    The Muslims Board of Uzbekistan issued a Fatwa after conducting a thorough and extensive study of our operations. Furthermore, we have also received the same Fatwas from the Board of Muslims of Uzbekistan for all of our installment products within the ZOOD Ecosystem. Equally, these operations have been validated by our independent Shariah advisors. Please click below to visit the page with relevant Shariah compliance certifications.
  • Is investing in ZoodInvest a form of trading?
    No, investing in ZoodInvest is not a form of trading. It rather provides its subscribers with an opportunity to have a passive income and the investments are directed towards financing installment transactions within ZOOD Ecosystem.
  • What is the contract of accession to ZOOD ECOSYSTEM and how does it work?
    Contract of accession to ZOOD ECOSYSTEM As you know, we recently updated the Zood Ecosystem Cooperation Agreement, now it is the ZOOD Ecosystem Accession Agreement. You can find out the details by following the links below. We recommend that you download and read these files. Treaty and Agreement Click here for the ZOOD Ecosystem Application. Click here to read the ZOOD Ecosystem 01.07.2024 - Seller's Accession Agreement. Previous Versions of contract 01.04.2024 - Seller's Accession Agreement 29.01.2024 - Seller's Accession Agreement 25.10.2023 - Seller's Accession Agreement 01.08.2023 - Seller's Accession Agreement 05.04.2023 - Seller's Accession Agreement 15.02.2023 - Seller's Accession Agreement 02.02.2023 - Seller's Accession Agreement
  • How can I track my complaint status?
    1. Upon receipt of your complaint, we will issue a Complaint Identification Number (Complaint ID) for your reference and tracking convenience. Should your submission be registered outside of our business hours, rest assured that an acknowledgment will be sent on the subsequent business day. 2. You can use this Complaint ID to keep an eye on your complaint's progress by simply contacting us via In-App chat or email at support.pk@zoodpay.com to check! Please note that the acknowledgment response will include information such as your Complaint ID, details of the complaint process, and expected timelines for resolution.
  • In how much time my complaint will be resolved?
    At ZOOD, we are committed to thoroughly investigating and resolving complaints. Our procedure is as follows: 1. Interim Reply: If a complaint requires a detailed investigation, we provide you with an interim reply within 5 working days. We notify the customer via In-App chat, email, or phone call. 2. Standard Resolution Time: The resolution time varies based on the nature of the complaint: - Complaints requiring minimal investigation are resolved within 24 to 48 working hours. - If further investigation, additional information from the customer, or escalation to another department is needed, resolution may take up to a maximum of 15 working days. We provide the final reply to the customer via In-App chat, email, or phone call. - For complaints involving crucial investigation and partner involvement, resolution may take up to a maximum of 30 working days. We provide the final reply to the customer via In-App chat, email, or phone call. Rest assured, our priority is to address your concerns effectively and provide timely updates as soon as possible.
  • What should I do if I have a complaint?
    You can lodge a complaint through one of the following methods: In-App Chat: Contact our Customer Support team via In-App chat for immediate assistance. Email: Write an email to support.pk@zoodpay.com to submit your complaint. Mail Address: 1st Floor, Plot No. 8 & 9, Mai Kolachi Bypass, Intelligence Colony, Karachi Upon receiving your complaint, our team will register and acknowledge it within one working day. For complaints received after working hours, you will receive acknowledgment the following working day. You will be provided with a unique Complaint ID via our In-App chat, designated email address, or from designated contact numbers dedicated to handling complaints, enabling you to track its progress. Please ensure to provide complete details of your account, including: Registered account number Order ID Purchase number. Clear complaint statement Attach authentic documents relating to the complaint, such as screenshots or videos.
  • What can I do if my complaint is not properly addressed by ZOOD?
    If your complaint has not been adequately resolved by us, you have the option to lodge a complaint with the Securities and Exchange Commission of Pakistan (SECP). However, please note that SECP will only entertain complaints that were first directly requested to be redressed by ZOOD and were not adequately resolved by the company. Additionally, SECP will only handle complaints that fall within their regulatory domain and competence.
  • Are you a licensed entity?
    Yes, Tez Financial Services Limited, operating under the brand name ZOOD, is a licensed entity. We are authorized by the Securities and Exchange Commission of Pakistan (SECP), and our license number is SC/NBFC-173/TFSL/2021/08.
  • Are you a Shariah-compliant entity?
    Tez Financial Services Limited (ZOOD) provides Buy Now Pay Later (BNPL) financing using Musawamah Mode of financing for goods listed on ZOODMall at Musawamah Sale Price in installments. Its Shariah compliance is overseen by Usmani & Company's (UCO) Shariah advisors.
  • Where can I contact ZOOD?
    We're available for assistance through In-App chat or via email at support.pk@zoodpay.com from 9:00 am to 5:00 pm. Our UAN is: 042-111-839-839.
  • How will ZOOD contact me?
    ZOOD will contact you through the company's designated phone numbers: 1. 042-32155188 2. 042-38329614 3. 042-32153093 4. 042-32153094 For SMS communication, our designated code is 9663. Additionally, we may reach you via In-App chat or through our designated email addresses: support.pk@zoodpay.com. If you receive a call from any number other than those listed above, please notify us immediately through the In-App chat or by emailing us at support.pk@zoodpay.com, and avoid engaging with such individuals.
  • How can I delete my account?
    We are sorry to see you go. Before you delete your account, you need to do the following: Check for active installment orders. Ensure there are no active orders with outstanding payments linked to your account. Check your active wallet cashback and coupons. If you still have a balance in your wallet, and coupons please try your best to utilize it by placing an order. If you are sure about deleting your account, navigate to Account > Delete Account, provide a reason, and an OTP will be sent to your mobile number and email to authenticate the user.
  • Are you saving my card details? And does ZOOD protect my payments?
    All payments are processed through PCI DSS certified payment gateways. Thanks to this, information about your card and payment is transmitted in encrypted form, so it cannot be intercepted or read. And no one except you owns information about your card data.
  • How can I update my account information?
    You can update your profile in the App by following these steps: Navigate to Account. Click on your name located at the top. Update the following: Name: Click the name field and edit the name as per CNIC. Mobile number: Click on "Change," enter the updated number, and verify it via OTP. Please ensure that the updated number's SIM card is in the same phone. Shipping address: To edit the default address, click on the shipping address and select "Edit." To add a new address alongside the default address, click "Add new address." For more information, contact us via In-App chat.
  • Can I delete the attach card in App?
    No, you cannot directly delete your card; however, you can request us to do so. Nevertheless, before proceeding, it's important to understand the significance of card linking, particularly if there are outstanding transactions. Linking your card ensures automatic deduction of payments on the due date, offering peace of mind. Therefore, card linking remains essential until the payment is settled. For customers without outstanding transactions, you can provide your details at support.pk@zoodpay.com or message us via the In-App chat, and we'll forward your deletion request to the relevant department. Kindly note that once the card is deleted, refunds will not be possible. Thank you for your understanding and cooperation.
  • What is ZOOD Mall?
    ZOOD Mall is a digital lending platform dedicated to fostering financial inclusion. We achieve this by offering innovative and accessible financial solutions to over 300 million individuals globally, including those in Pakistan, Uzbekistan, and Lebanon.
  • Why ZOOD Mall?
    ZOOD Mall offers several advantages that make it a preferred choice: Buy Now Pay Later Solution: ZOOD provides a convenient Buy Now Pay Later solution, allowing customers to purchase products and pay for them in easy installments. This flexible payment option makes shopping more accessible. Our organization is a licensed entity and ensures all its financial practices are compliant and regulated by SECP. Wide Product Selection: ZOOD features a diverse range of products from renowned suppliers like Naheed, Xiaomi, Allurebeauty, Norah, Joyroom, Soundpeats, Mothercare, and more. Customers can find various items to meet their needs and preferences. Customer Support: ZOOD provides excellent customer support, assisting users with any concerns or inquiries they may have via In-App chat or email at support.pk@zoodpay.com. Overall, ZOOD offers a user-friendly and reliable shopping experience with its Buy Now Pay Later solution and wide selection of products from reputable suppliers.
  • What is ZOOD Pay?
    ZOOD Pay provides a payment solution that allows for convenient installment purchases. When placing an order, you'll need to make an initial down payment using your linked Debit or Credit Card, supported by Visa/Mastercard. Subsequent installments are paid on their respective due dates. Remember, timely payments offer benefits such as increased spending limits and expanded purchase category options.
  • I want to pay my next installments in advance, how can I do it?
    If you would like to pay in advance for your next payment, please navigate to Account > Installment Calendar and click > Pay Now on the Installment you want to pay. Please note that timely repayment helps to maintain a positive credit history.
  • What is ZOOD Pay?
    ZOOD Pay is a payment solution that gives you the freedom to buy now and pay later - with no interest! Once you complete a purchase with ZOOD Pay, the merchant will process your order just like you paid in full, but you will have to pay the first down payment from your linked Visa/Master card Debit or Credit Card and pay the remaining installments on the respective due dates.
  • Why was my purchase limit with ZOOD Pay not approved?
    At ZOOD, we aim to provide a simple payment plan for all applicants. However, there are instances where applications may be rejected due to specific reasons: Negative Credit History: If you have a negative credit history with other financial institutions, it could impact your ZOOD Pay application. Inactive Debit/Credit Card Usage: Being an active user of debit/credit cards is important for approval. Age or Documentation Issues: Applicants must have a valid CNIC and fall within the age range of 18 to 60 years. To increase your chances of approval: Use your debit/credit cards actively. Engage with our marketplace regularly. Ensure accurate and up-to-date information. Remember, if your application is not approved today, it doesn't mean it won't be in the future. Each order is assessed individually. Thank you for considering ZOOD Pay, and we encourage you to keep trying.
  • Does ZOOD Pay to perform a credit check?
    Yes, ZOOD Pay conducts a credit check from the credit bureau. This allows us to verify your credit history, assess risk, and make informed decisions regarding your eligibility for ZOOD Pay. It's important to note that your outstanding debts or overdue payments may negatively impact our credit decision process and affect your approval status.
  • Who is eligible to use ZOOD Pay?
    To use ZOOD Pay, you must be 18 years or older and have an Original CNIC, a valid phone number, and an email address. For placing an order, you need to have a debit or credit card. We accept Visa or Mastercard.
  • What do I do if I lose my phone, or my card is compromised?
    Don’t stress, immediately freeze the ZOOD Card from the App and reach out to our customer support via In-App chat or email at support.pk@zoodpay.com and report your card as compromised, and our team will freeze the card immediately.
  • What are the eligibility criteria for a ZOOD Card?
    The eligibility criteria for obtaining a ZOOD Card are as follows: Ownership of a valid CNIC (Computerized National Identity Card). Possession of an active bank account and card (VISA/Mastercard) A clear credit history. Being an active customer on ZOOD and engaging in frequent shopping activities. Hint: The more you shop and pay your installments on time on the ZOOD app, the greater your chances of moving up the waitlist.
  • What is a ZOOD Card?
    ZOOD Card is a virtual BNPL (Buy-Now-Pay-Later) card powered by Mastercard that can be used to make online purchases in 6 monthly installments.
  • How can I find out the card details of my ZOOD Card?
    You can access comprehensive details of your ZOOD Card by selecting "View Details". This will display your card number, CVV, and expiry date.
  • Can I change or add a linked card for ZOOD Card transactions?
    Can I change or add a linked card for ZOOD Card transactions? Yes, you can add a new VISA or Mastercard bank card for ZOOD Card transactions. However, please note that once linked, you cannot change or delete the existing linked cards.
  • What if I do not receive the order and the installment is overdue?
    If your order hasn't arrived and your installment is overdue, first contact the merchant to request delivery. If the order isn't delivered, request a refund. Once the refund is processed, your installment plan will be adjusted accordingly.
  • How does the ZOOD Card work?
    When using your ZOOD Card, follow these steps for a seamless experience: Pay Online: Press the Pay Online button on your ZOOD Card through the ZOOD App. Purchase: Input your desired amount and accept Terms and Conditions. Down Payment: A 35% down payment will be deducted from your bank card. Shop: Visit any ZOOD partner merchant website and shop within your approved limit. Checkout: Use your ZOOD Card at checkout to split your purchase into 6 installments. Monthly Payments: Pay monthly installments every 30 days for up to 5 months, ensuring your linked bank card has sufficient funds.
  • How & when are installments going to be paid?
    Installment payment information is as follows: Automatic Deductions: Installments are automatically deducted from your linked bank card. First Payment: The first installment of 35% is made when you activate your ZOOD Card. Subsequent Payments: Remaining payments are collected every 30 days on the due date. Important Note: If you don’t place an order on the merchant website and the down payment is deducted, your transaction will be canceled within 24 hours. Refunds will be processed to your bank card within 2 working days.
  • Where can I see the ZOOD Card’s transaction history?
    You can check your ZOOD Card’s transaction history in the ZOOD App. Please navigate to ZOOD App > Home page > ZOOD Card > transaction history. Alternatively, you can check your transaction history by going to ZOOD App > Account > Installment Calendar.
  • What are the transaction limits on ZOOD Card?
    Your maximum transaction limit depends on your purchase limit, which can be increased over time given timely repayments and continuous usage. The minimum transaction size is PKR 3,000.
  • Is there a markup rate on the ZOOD Card?
    A markup rate of 25% is applied on the transactions via ZOOD Card. Example: Let's say your desired purchase amount is PKR 3000 Desired purchase amount: 3,000 Markup: 3,000*25% = 750 Down payment: (3,000+750) = 3,750*35% = 1,312.5 Monthly installments: (3,750-1,312.5) = 2,437.5/5 = 487.4
  • What are the annual maintenance charges?
    It's free to get and maintain a ZOOD Card.
  • What happens if I do not pay the installment on time?
    If you fail to pay the installment on time, several consequences may occur: Credit History Impact: Late payments can negatively affect your credit history. Late Administrative Charges: Additional administrative charges for late payments may be imposed. Reporting to Credit Bureau: As per standard regulatory practices, we report such late payments to the credit bureau. Reduced Financing Opportunities: Your chances of securing financing from lending institutions could decrease significantly. You may even encounter difficulties in obtaining a credit card.
  • How to get a ZOOD Card?
    Join the ZOOD Card Waitlist in 3 Easy Steps! Sign Up: Visit our website at ZOOD Card Waitlist and click on ‘Join the waitlist’. Complete the Form: Fill out the form with your details to create your profile. Get Your Limit: Apply for a purchase limit from ZOOD App. Once our system verifies and approves your request, you’ll receive your ZOOD Card in ZOOD App.
  • Does ZOOD offer plastic cards?
    Currently, ZOOD exclusively offers a virtual card, which you can effortlessly utilize on our partner merchants' websites.
  • Where can I shop in installments?
    You can shop in installments using a ZOOD Card at 150+ partner online stores (Sapphire, Khaadi, Dawlance, Westpoint etc.). You can find the list of partners in the ZOOD mobile application.
  • How to prevent fraud?
    If you notice any unusual transactions, you can freeze your card, or you may contact us via In-App chat and we can freeze your card. If you haven't made any transactions after activating your card, it will be automatically deactivated by our system to prevent unauthorized use.
  • What do I do if I want to process a refund, or if there has been a wrong transaction?
    To initiate a refund, contact the merchant from whom you made the purchase and request cancellation. Once the merchant processes the refund and we receive it in our system, your refund will be processed onto your linked card within the next 2 working days.
  • Where do I get the order information about my order?
    For order-related concerns, you need to contact the merchant and inquire about your order delivery, claim or cancelation, etc.
  • How to report fraud?
    If you suspect fraud or notice unusual transactions, take quick action and freeze your ZOOD Card and contact us immediately through the In-App chat or email at support.pk@zoodpay.com. Avoid sharing sensitive details like OTP, CVV, or your card number.
  • What is the Samsung Knox Guard?
    Knox Guard is a Samsung Knox Cloud service that helps carriers, retailers, and banks reduce financial risks from unpaid installment plans and issues like lost, stolen, or illegally sold devices.
  • What happens when my device is locked?
    When your device is locked due to non-payment of installments on time, access to mobile functions is restricted. To pay, navigate to the ZOOD App > Account > Installment calendar and click Pay Now. For inquiries, please contact our support team via support.pk@zoodpay.com or chat through the ZOOD App.
  • Why is there a notification on my Samsung device about a purchase from ZOOD on a 6-month installment plan?
    The notification serves as a reminder of your purchase agreement with ZOOD and will continue to be displayed until the 6-month installment payment is completely settled.
  • What is the refund policy for Samsung KNOX orders?
    Samsung Knox Guard purchases cannot be refunded or returned. However, if the phone experiences a software malfunction, the customer will have 24 hours to file a claim on the order. Customers may need to visit a service center for device testing.
  • What does the offline device lock message signify?
    The offline device lock message indicates that the device must always remain connected to the internet. If the device remains offline for a consecutive 72 hours, it will be automatically locked. To unlock the device, please contact our support team via support.pk@zoodpay.com or chat through the ZOOD App.
  • Can I sell this device?
    The device cannot be sold until the payment has been settled completely, as it is purchased on a 6-month installment plan.
  • Why am I receiving payment reminder messages on the screen?
    Receiving payment reminder messages indicates ongoing installment orders on the device. To continue using the device, settle the outstanding payment before the due date. To pay, navigate to Account > Installment calendar and click Pay Now. For inquiries, contact our support team at support.pk@zoodpay.com or chat via the ZOOD App. If payment has already been made, you may disregard the message.
  • Why does ZOOD utilize the Samsung Knox Guard solution?
    ZOOD uses the Samsung Knox Guard solution to ensure the safety and protection of Samsung devices and to maintain a stable installment flow.
  • How can I track my order?
    You'll receive an email notification once the sellers’ processes and dispatch your order. To track your order, navigate to Account -> Orders -> My Orders section on the ZOOD App. Typically, delivery takes between 3 to 10 working days. Should you have any queries, don't hesitate to contact us via our In-App chat or by email.
  • Can I change the address after the item has been shipped?
    Unfortunately, after placing an order, the delivery address and phone number cannot be changed.
  • Can I add, change, or delete the address?
    Yes, you can add multiple addresses. To do this, follow these steps: Go to the Accounts option then on the top of the page, click on your name. An account settings screen will open. Navigate to the "Shipping Address" section. From there, you can add, edit, or remove addresses as needed. However, please note that you need to set one address as the default, which will be the primary address where your shipments will be sent.
  • Will I be notified when my item arrives?
    You will be kept informed via In-App tracking as your item progresses towards delivery. Additionally, upon arrival, you may receive a call from the rider. However, if you have any uncertainties or need further assistance, feel free to reach out to us through In-App chat or email at support.pk@zoodpay.com to inquire about your order.
  • Do I need to show a CNIC when receiving an order? And can someone get the order for me?
    When receiving your order, it is important to adhere to the logistics provider's requirements. Typically, you may be asked to present your CNIC or provide a signature as proof of receipt. Ideally, it is best for you to personally receive the parcel, as it serves as concrete evidence of delivery. However, if you are unavailable and need someone to receive the order on your behalf, ensure they specify their relationship with you and confirm their CNIC details with the logistics provider. This helps maintain security and ensures a smooth delivery process.
  • What to do if tracking information is not updated for a long time?
    If you observe that your order has been in the same status for a long time, do not hesitate to contact us via In-App chat or email us at support.pk@zoodpay.com
  • Where can I see my orders?
    All your orders will be in the section Account > Orders > My Orders.
  • How to fill in the delivery address correctly?
    The delivery address must be filled in correctly. You may add multiple addresses. You can enter or edit them in the section Account -> Account settings -> Delivery address -> Add delivery address -> then you need to fill in or change the following * required fields.   1) Name and Surname - enter your details.  2) Address - Street name, house/apartment number.  3) City - the name of your city or village. 4) You can find the postal code on the Internet or by calling the post office of your city.  5) Mobile number and Email - enter your available number and active email. In the end, you can save the added address as default. It is important to fill in all * required fields correctly and provide a valid address. You can also fill in the rest of the fields if you wish.
  • What's your standard delivery period?
    The standard delivery period is from 3 to 10 days. We will try our best to deliver this during this period.
  • What happens after the standard delivery time has passed?
    Please contact ZOOD Mall's customer support through the app for assistance at your earliest convenience. Due to unforeseen circumstances or logistical delays, deliveries may occasionally be delayed. Your patience is appreciated during such instances. Feel free to contact us via In-App chat support or email at support.@zoodpay.com for any inquiries or assistance needed.
  • Why was my installment excessively deducted?
    If your installment has been excessively deducted, don't worry. This could be due to a technical glitch. Please provide us with the necessary information, including a screenshot of the excess deduction from your bank SMS or statement. Once you provide this, our payment team will verify the issue and provide you with a resolution. If the excess amount has been deducted, it will either be adjusted in your next payment or refunded to you accordingly.
  • How do I know if my payment was successful?
    Once the payment is completed successfully, you will see a “successful payment” confirmation pop-up. And the status of your order will be automatically posted to the Paid section. And also you will receive a notification by e-mail, which you indicated during registration.
  • How is APR (Annual Percentage Rate) calculated?
    he Annual Percentage Rate (APR) is calculated considering the profit rate, principal, and tenor. For example, if you have a principal amount of PKR 5,000 with a profit rate of 25% over a tenor of 5 months (150 days), the profit would be PKR 1,250. The APR can be calculated using the formula Formula: APR = Profit Rate/Tenor×365 resulting in an APR APR = 25%/150*365 = 60.8% Please note that this example is for illustration purposes only, and the actual profit rate and APR will depend on the specific tenor and profit rate applied, which may vary according to each product or customer.
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